Chapter 9 - Project Communications Management

Front 1

TRUE/FALSE:

Information regarding the content of essential project communications comes from the work breakdown structure.

Back 1

True.

Front 2

TRUE/FALSE:

Effective distribution of project information only depends on stakeholders having good communication skills.

Back 2

False.

Front 3

TRUE/FALSE:

Status reports describe what the project team has accomplished during a certain period of time.

Back 3

False.

Front 4

TRUE/FALSE:

Progress reports describe where the project stands at a specific point in time.

Back 4

False.

Front 5

TRUE/FALSE:

Project archives include a complete set of organized project records that provide an accurate history of the project.

Back 5

True.

Front 6

TRUE/FALSE:

Kick-off meeting is a meeting held at the beginning of a project or project phase where all major stakeholders discuss project objectives, and plans.

Back 6

True.

Front 7

TRUE/FALSE:

A communications infrastructure is a set of tools, techniques, and principles that provides a foundation for the effective transfer of information among people.

Back 7

True.

Front 8

TRUE/FALSE:

A forcing mode approach to managing conflict is often the best approach.

Back 8

False.

Front 9

Project Communication Management is divided into (4).

Back 9

1. Communications planning
2. Information distribution
3. Performance reporting
4. Administrative closure

Front 10

A communication plan does 3 things.

Back 10

1. Is a document
2. Details what information will be gathered, how it will be gathered, and how often it will be gathered
3. Documents distribution schedules

Front 11

The three main types of communication are (3).

Back 11

1. Verbal
2. Written
3. Electronic

Front 12

The most overall effective method of resolving conflict in a project environment is ______ _______.

Back 12

Problem solving.

Front 13

Formal acceptance by the client and sponsor that they have accepted the product of the project should be prepared and distributed as part of ______________ __________________

Back 13

Administrative closure.

Front 14

Information distribution, which involves making needed information available to project ____________________ in a timely manner.

Back 14

stakeholders

Front 15

____________________ reports describe what the project team has accomplished during a certain period of time.

Back 15

Progress

Front 16

____________________ reports describe where the project stands at a specific point in time.

Back 16

Status

Front 17

Project ____________________ predicts future project status and progress based on past information and trends.

Back 17

forecasting

Front 18

Formal acceptance is documentation that the project’s sponsor signs to show they have ____________________ the products of the project.

Back 18

accepted

Front 19

The problem-solving mode approach is also called the ____________________ mode.

Back 19

confrontation

Front 20

Managers who are very competitive or autocratic in their management style favor the ____________________ mode approach for handling conflicts.

Back 20

forcing

Front 21

When using the ____________________ mode, project manager retreat from an actual or potential disagreement.

Back 21

withdrawal

Front 22

With the ____________________ mode, project managers use a give-and-take approach to resolving conflicts.

Back 22

compromise

Front 23

What is the formula for determining the number of communications channels?

Back 23

number of communications channels = (n(n-1))/2

Front 24

Which mode for handling conflicts is favored by project managers?

Back 24

Confrontation mode, which is also known as problem-solving mode.

Front 25

What is the difference between a status report and a performance report? Give an example of each.

Back 25

A status report describes where the project stands at a specific point in time. An earned value analysis is an example of a status report. A progress report describes what the project team has accomplished during a certain period of time. A weekly activity report is an example of a progress report.