Chapter 7 - Project Quality Management

Front 1

TRUE/FALSE:

Quality planning includes identifying which quality standards are relevant to the project and how to satisfy them.

Back 1

True.

Front 2

TRUE/FALSE:

Quality assurance involves a one time evaluation of project performance to ensure that the project will satisfy the relevant quality standards.

Back 2

False.

Front 3

TRUE/FALSE:

Quality control involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

Back 3

True.

Front 4

TRUE/FALSE:

Modern quality management does not require customer satisfaction but prefers prevention to inspection.

Back 4

False.

Front 5

TRUE/FALSE:

Genichi Taguchi key concept is that quality should be designed into the product and not inspected into it.

Back 5

True.

Front 6

TRUE/FALSE:

Design of experiments is a quality technique that helps identify which variables have the most influence on overall outcome of a process.

Back 6

True.

Front 7

TRUE/FALSE:

Benchmarking is a technique that can be used to generate ideas for quality improvements by comparing specific project practices to those of other projects within or outside the performing organization.

Back 7

True.

Front 8

TRUE/FALSE:

Quality audits are structured reviews that are normally conducted whenever a problem is encountered in a project.

Back 8

False.

Front 9

TRUE/FALSE:

Pareto diagrams are histograms that help identify and prioritize problem areas in a project.

Back 9

True.

Front 10

TRUE/FALSE:

In a software development life cycle project, testing would normally come at the end of the project.

Back 10

False.

Front 11

Quality management deals with what 2 things?

Back 11

1. Conformance to requirements and specifications
2. Satisfying the needs of the customer

Front 12

What is quality assurance?

Back 12

Is an auditing function that provides feedback to the project team and client about the quality of the output being produced.

Front 13

Following the methods used in Japan for quality control, Japan has improved quality dramatically in the last thirty years. What are the 3 reasons for this improvement?

Back 13

1. The use of quality circles
2. Allowing the means for worker input and suggestions
3. Use of quality control boards

Front 14

Fishbone diagrams are used to _______________________________.

Back 14

Help find the root cause of quality problems.

Front 15

One of the fundamental beliefs of quality management is that quality ________________________.

Back 15

Is planned in, not inspected in.

Front 16

The diagram which ranks defects in the order of frequency of occurence, using a histogram to depict 100 percent of the defects is called a ______________ diagram.

Back 16

Pareto diagram.

Front 17

The main outputs of the quality control process are: (3)

Back 17

1. Acceptance decisions
2. Rework
3. Process adjustments

Front 18

Cost of quality is (2).

Back 18

1. The expense of nonconformance to requirements and specifications
2. The expense of conformance to requirements and specifications

Front 19

Maturity models are used to (3).

Back 19

1. Improve quality in software development projects.
2. Help organizations improve their processes and systems.
3. Enable continuous process improvement

Front 20

Project _____________________ management is implemented by means such as quality planning, control, assurance and improvement within the quality system.

Back 20

quality.

Front 21

In the quality management discipline, benefits ________________ costs.

Back 21

outweigh

Front 22

The project management team should have a working knowledge of ______________ quality control.

Back 22

statistical

Front 23

Quality _________________ is evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant standards.

Back 23

Assurance.

Front 24

Capability ____________ model is a five-level model laying out a generic path to process improvement for software development in organizations.

Back 24

maturity.

Front 25

Cost of _______________ is taking responsibility for failures or not meeting quality expectations.

Back 25

Non-conformance.

Front 26

Cost of ________________ is the cost of conformance plus the cost of nonconformance.

Back 26

quality.

Front 27

________________________ analysis is used in identifying the vital few contributors that account for most quality problems in a system.

Back 27

Pareto.

Front 28

User acceptance testing is a(n) ______________ test performed by end users prior to accepting the delivered system.

Back 28

Independent.

Front 29

___________________ cost is the cost of planning and executing a project so that it is error-free or within acceptable error range.

Back 29

Prevention.

Front 30

Define quality and what is meant by stated and implied needs.

Back 30

Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs. Stated needs are formally communicated either verbally or in writing. Implied needs mean the product is fit for use or can be used as it was intended.

Front 31

Who created fishbone diagrams, and what are they used for?

Back 31

Ishikawa developed fishbone diagrams, and they are used to trace complaints about quality problems back to the responsible production operations to find the root cause.

Front 32

Which is better, 3 sigma, 4 sigma, 5 sigma, or 6 sigma?

Back 32

6 sigma. There are less defective units as sigma increases.