The second web search was the CalTrans Project Communication Handbook which provides an overview of basic concepts coupled with the processes that guide project communications within the department aimed at program personnel, project managers and their teams to include supporting staff.
The purpose of the Project Communication Handbook is to assist the project team in identifying internal and external stakeholders, developing the Project Communication Plan, and enhancing communication among all parties involved (Caltrans, 2007). The detailed information within the handbook covered numerous aspects of a communications plan. At the beginning is an index so that information can be located quickly for reference to any individual involved can find information. The handbook defines project communications that include general communications between all of the team. A Work Breakdown Structure, or referred to as the WBS, for a framework, it is customer focused, it’s limited in time, and it is also product focused with the end result or goal in mind. It involves all levels of the organization which is further defined within the handbook. Those details about the WBS on page 25 of the handbook defines Caltrans WBS, as a deliverable-oriented grouping of project elements, which organizes, and defines, the total scope …show more content…
Another interesting and different guideline the handbook has, is a small section where communication methods are listed. The handbook talks about which methods used to deliver project information. Those listed are meeting, telephone calls, email, voicemail, and websites. Then there is a detailed figure that indicates that meetings are used more frequently, and for the most common purposes. See below example figure (Caltrans, 2007)
Method Purpose Responsibility Frequency Audience
Project Develop a formal baseline Project manager Weekly until Project development which is used to define, baseline manager and team meeting monitor, and manage project execution. Identify the basic task elements and assess the resource needs for delivering a project workplan is signed all stakeholders
Project Communicate changes in Single focal point Weekly at Project management Department policy or procedures, (SFP) or Chief of designated manager and senior staff manage program expectations, PPM time