Chapter 8 - Project Human Resource Management

Front 1

TRUE/FALSE:

Organizational planning involves identifying, assigning, and documenting project roles, responsibilities, and reporting relationships.

Back 1

True.

Front 2

TRUE/FALSE:

Team building involves building individual and group skills to enhance project performance.

Back 2

True.

Front 3

TRUE/FALSE:

Maslow's hierarchy of needs states that people's behaviors are not guided or motivated by a sequence of needs.

Back 3

False.

Front 4

TRUE/FALSE:

Frederick Herzberg is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.

Back 4

True.

Front 5

TRUE/FALSE:

A responsibility assignment matrix (RAM) is used to identify project roles and responsibilities.

Back 5

True.

Front 6

What does RAM stand for?

Back 6

Responsibility assignment matrix.

Front 7

TRUE/FALSE:

An organizational breakdown structure (OBS) is developed without regard to the organizational chart of the performing organization.

Back 7

False.

Front 8

TRUE/FALSE:

A staffing management plan describes when and how people will be added to and taken off the project team.

Back 8

True.

Front 9

What does OBS stand for?

Back 9

Organizational Breakdown Structure.

Front 10

TRUE/FALSE:

Resource loading refers to the amount of individual resources an existing schedule requires during specific time periods.

Back 10

True.

Front 11

TRUE/FALSE:

Resource leveling is a technique for resolving conflicts by deleting conflicting tasks to create a smoother distribution of resource usage.

Back 11

False.

Front 12

TRUE/FALSE:

Project human resource management involves much more than using software to facilitate organizational planning and assign resources.

Back 12

True.

Front 13

Project human resource management is divided into (3).

Back 13

1. Organizational planning
2. Staff acquisition
3. Team development

Front 14

Tools and techniques to aid in staff acquisition include (3).

Back 14

1. Staff management plan
2. Procurement
3. Team directory

Front 15

What are the 3 outputs of organizational planning?

Back 15

1. Project organization chart
2. Staffing management plan
3. Project template

Front 16

What method is used to communicate staffing requirements to the organization?

Back 16

Staffing plan.

Front 17

According to McGregor's concept of theory X and theory Y --- theory x managers view their subordinates as _________.

Back 17

Lazy, irresponsible, and resistant to change.

Front 18

According to McGregor's concept of theory X and theory Y --- theory Y managers view their subordinates as ____________.

Back 18

Creative, imaginative, and agreeable to change.

Front 19

According to McGregor's concept of theory X and theory Y --- which theory managers tend to delegate authority?

Back 19

Theory Y.

Front 20

Responsibility ___________________ matrix is a matrix that maps the work of the project as described in the WBS to the people responsible for performing the work as described in the OBS.

Back 20

Assignment.

Front 21

Myers-Briggs Type Indicator is a popular tool for determining ______________ preferences.

Back 21

Personality.

Front 22

Resource leveling is a technique for resolving resource conflicts by ___________ tasks.

Back 22

Delaying.

Front 23

Theory ________ is sometimes referred to as human relations theory.

Back 23

Y.

Front 24

Theory ______ is sometimes referred to as classical systems theory.

Back 24

X.

Front 25

Theory ________ is based on the Japanese approach to motivating workers.

Back 25

Z.

Front 26

________ power uses punishment, threats, or other negative approaches to get people to do things they do not want to do.

Back 26

Coercive.

Front 27

______ power is getting people to do things based on an individual's personal charisma.

Back 27

Referent.

Front 28

Give an example of a hygiene factor, according to Herzberg.

Back 28

Answers could include a more attractive work environment, training, or fringe benefits such as a good parking space or casual dress, and so on. Herzberg also says that money is a hygiene factor.

Front 29

What type of chart is used to show resource loading?

Back 29

A histogram

Front 30

What do the letters RAM stand for as they relate to project human resource management?

Back 30

Responsibility Assignment Matrix

Front 31

What ways to have influence are correlated with successful projects?

Back 31

Expertise and work challenge

Front 32

One per _____ American workers are involved in IT jobs (as of 2006).

Back 32

1 in 14 American workers.

Front 33

Women represent what percentage of the American workforce (as of 2006)?

Back 33

47%.

Front 34

Women make up what percent of IT jobs? (as of 2006)

Back 34

29%.

Front 35

What is project human resource management?

Back 35

Includes the processes required to make the most effective use of the people involved with a project.

Front 36

What are the 3 important areas related to project management?

Back 36

1. Motivation
2. Influence and power
3. Effectiveness

Front 37

What did Abraham Maslow argue?

Back 37

Argued that humans possess unique qualities that enable them to make independent choices, thus giving them control of their destiny.

Front 38

What are the 5 things in Maslow's Hierarchy of needs?

Back 38

5. Self-actualization

4. Esteem

3. Social

2. Safety

1. Physiological

Front 39

According to Frederick Herzberg, what are motivational factors?

Back 39

Achievement, recognition, the work itself, responsibility, advancement, and growth - which produce job satisfaction.

Front 40

According to Frederick Herzberg, what are hygiene factors?

Back 40

Cause dissatisfaction if not present, but do not motivate workers to do more.

Examples include larger salaries, more supervision, and a more attractive work environment.

Front 41

Who popularizes the human relations approach to management in the 1960s?

Back 41

Douglas McGregor.