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4 Cards in this Set
- Front
- Back
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Characteristics of organizations:
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Organizations are complex
Organizations are surprising Organizations are deceptive Organizations are ambiguous |
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Name some sources of ambiguity.
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Not sure what the problem is
Not sure what’s going on Not sure (or can’t agree) on what we want Don’t have the resources we need Not sure who’s supposed to do what Not sure how to get what we want Not sure how to know if we succeed or fail |
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Name the advantages of relying on existing frames and routines.
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Protect investment in learning them
They make it easier to understand what’s happening and what to do about it …but we may misread the situation, take the wrong action, and fail to learn from our errors |
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Common Fallacies in Organizational Diagnosis
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Blame people: Bad attitudes, abrasive personalities, neurotic tendencies, stupidity or incompetence
Blame the bureaucracy: Organization (a) stifled by rules and red tape, or (b) lack clear goals, procedures and job descriptions Thirst for power: Organizations are jungles filled with predators and prey |
