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10 Cards in this Set
- Front
- Back
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IMPORTANCE OF COMMUNICATION |
Good communication is essential for the efficient functioning of any enterprise. The process where the sender passes their message to a receiver so that it is accurately understood and can be acted upon. |
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Sender |
An organisation/group/individual attempting to get their message to others. |
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Receiver |
An organisation/group/individual to whom a message is sent. |
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Audience |
The organisation/group/individual that you are communicating with. |
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Informal |
Relaxed, friendly and unofficial |
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Formal |
Conventional, polite, respectful and official |
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Slang |
Words or phrases thst might be used when chatting with family or friends informally |
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Jargon |
Special words or phrases that are used by a particular group or industry that are not commonly used by everybody. |
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Types of communication |
1. Written 2. Verbal 3. Non-verbal Variety of media; emails, telephone calls and video conferencing. |
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When communicating- |
The enterprise needs to consider the audience it communicates with and decide whether the language and media used need to be formal or informal. |
