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51 Cards in this Set
- Front
- Back
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What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events?
a. Collaborative demand planning b. Selling chain management c. Collaborative engineering d. Supply chain event management |
d. Supply chain event management
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What takes information entered into a given system and sends it automatically to all upstream systems and processes?
a. Forward integration b. Backward integration c. Middleware d. EAI middleware |
b. Backward integration
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What helps an organization identify its customers across applications?
a. Predicting b. Processing c. Analyzing d. Reporting |
d. Reporting
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What targets sales opportunities by finding new customers or companies for future sales?
a. Sales management systems b. Contact management systems c. Campaign management systems d. Opportunity management systems |
d. Opportunity management systems
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What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects, which optimizes supplier selection?
a. Customer relationship management b. Partner relationship management c. Employee relationship management d. Supplier relationship management |
d. Supplier relationship management
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Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
a. Ebusiness b. Customer relationship management c. Business intelligence d. None of the above |
c. Business intelligence
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What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications?
a. Ebusiness infrastructure b. Enterprise application integration middleware c. Automated business process d. Middleware |
d. Middleware
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What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
a. Ebusiness infrastructure b. Middleware c. Automated business process d. Enterprise application integration middleware |
d. Enterprise application integration middleware
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This allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems
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Integration
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this provides enterprisewide support and data access for a firm's operations and business processes
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Enterprise system
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this connects the plans, methods, and tools aimed at integrating separate enterprise systems
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Enterprise application integration (EAI)
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several different types of software that sit between and provide connectivity for two or more software applications
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Middleware
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this takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors
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Enterprise application integration middleware
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All the following are the primary enterprise systems except:
a. Supply chain management b. Customer relationship management c. Project management d. Enterprise resource planning |
c. Project management.
The three primary enterprise systems are Supply chain management Customer relationship management Enterprise resource planning |
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the management of information flows between and among activities in supply chain to maximize total supply chain effectiveness and profitability
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Supply Chain management (SCM)
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1. Materials flow from suppliers and their upstream suppliers at all levels
2. Transformation of materials into semifinished or finished products through organization's own production process 3. Distribution of products to customers and their downstream customers at all levels These make up the three main links of what enterprise system? |
Supply chain management
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Benefits of an effective and efficient Supply chain management system enables an organization to do all of the following except:
a. Decrease power of its buyers b. Decrease its own supplier power c. Increase switching costs to reduce threat of substitutes d. Create entry barriers for competition e. Increase efficiencies and giving competitive advantage through cost leadership f. All of the above are benefits |
b. Decrease its own supplier power
This would be a problem, not a benefit. An effective and efficient SCM should increase the organization's own supplier power. |
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the ability to view all areas up and down the supply chain in real time
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Supply chain visibility
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this system uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
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Supply chain planning system
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this system automates the different activities of the supply chain
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Supply chain execution system
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this effect occurs when distorted product demand information ripples from one partner to the next throughout the supply chain
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Bullwhip effect
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generates demand forecasts using statistical tools and forecasting techniques so companies can respond faster to customer demands through supply chain enhancements
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Demand planning system
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The following are examples of supply chain metrics, except for which one?
a. Back order b. Receipts c. Inventory cycle time d. Customer order cycle time e. Inventory turnover |
b. Receipts
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this involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
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Customer relationship management (CRM)
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True of fale:
RFM stands for Recency, Frequency, and Monetary value, and is a method used by organizations to find their most valuable customers. |
True.
How recently a customer purchased items, how frequently, and the monetary value of each purchase helps an organization find its most valuable customers. |
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this helps organizations identify customers across other applications
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CRM reporting technology
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this helps organizations segment their customers into categories
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CRM analysis technology
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this helps organizations make predictions regarding customer behavior
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CRM predicting technology
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this type of CRM supports traditional transactional processing for day-to-day operations or systems that deal DIRECTLY with customers
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Operational CRM
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this type of CRM supports back-office operations and strategic analysis, and all systems that do not deal directly with the customers
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Analytical CRM
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T/F?
Data Warehouse and Data mining are considered back office Analytical CRM. |
True, these are systems that do not deal directly with the customers, and can provide strategic analysis about customers.
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T/F?
Sales systems, marketing systems, and customer service systems deal directly with customers. |
True. These systems are front office Operational CRM systems, and deal with day-to-day operations that deal directly with customers.
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The following are three marketing systems (an operational CRM system) except for which one:
a. List generator b. Campaign management system c. Cross- and up-selling d. Advertising development |
d. Advertising development
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T/F?
Sales, contact, and opportunity management are all Sales systems (an operational CRM system). |
True.
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Customer service systems is which type of CRM technology - operational or analytical?
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Operational - it deals directly with customers.
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T/F?
Marketing systems is an Analytical CRM, because it does not deal directly with customers. |
False. Marketing systems is an operational CRM system, and deals directly with customers.
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T/F
Data mining is an Analytical CRM, and does not deal directly with customers. |
True.
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The following are all customer service systems under operational CRM systems except:
a. Call scripting system b. Web-based self-service system c. Data mining d. All are customer service systems |
c. Data mining is an analytical CRM sytem.
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1. Accounting and finance
2. Production and materials management 3. Human resource These three make up what? |
Three most common core ERP components
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the traditional components in most ERP systems, primarily focus on internal operations
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Core ERP component
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extra components that meet organizational needs and focus primarily on external operations
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Extended ERP components
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ERP stands for:
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Enterprise Resource Planning
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this integrates all departments and functions throughout an organization into a single IT system, allowing employees to view enterprisewide information to make enterprisewide decisions
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Enterprise resource planning
- ERP |
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this component of ERP manages accounting and financial processes
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Accounting and finance ERP component
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this component of ERP handles various aspects of production planning and execution
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Production and materials management ERP component
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demand forecasting, production scheduling, job cost accounting, and quality control are examples of which ERP component
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Production and materials management ERP component
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this ERP component tracks employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
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Human resource ERP component
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Are the following core or extended ERP components?
Business intelligence Customer relationship management Supply chain management Ebusiness components |
Extended
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T/F:
CRM is an extended ERP component |
True
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CRM stand for:
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Customer relationship management
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this enables organizations to clarify their vision and strategy and translate them into action
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Balanced scorecards
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