Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
30 Cards in this Set
- Front
- Back
|
Meal Plans
|
American
European Continental |
|
|
Group Tour Luggage
|
keeping the block group together and helps baggage handling better
ch. 6 |
|
|
Average Room Rate
|
Income revenue divided by the amount of rooms sold
|
|
|
Minimum Length of Stay
|
Depending on the hotel type
|
|
|
Fenced Rates
|
Fenced rates are a reservations department sales tool
which provides a series of options to the guest. Guests are not forced to accept these restrictions but their rate is determined by which (if any) fences they accept. Examples of fenced rate options include nonrefundable and non-cancelable reservations, advanced purchase reservations, and staying over a weekend. |
|
|
Travel Agency Relationship
|
Travel agency gets commissions depending on the rooms and could be a beneficial or non-beneficial thing towards the hotel
|
|
|
CVB
|
Group bookings and spreading out groups throughout different hotels
|
|
|
No Shows
|
NO one shows up
|
|
|
Moments of Truth
|
The moments where you get the most customer satisfaction, how the hotel responds to certain situations
|
|
|
Departmental Profit
|
How much profit each part of the hotel brings in
|
|
|
Time-Sharing
|
A method of requiring accommodations by which each occupant purchases the right to use the facility for a specified period of time.
|
|
|
Quoting Rates
|
The rate that the hotel gives the client
|
|
|
Disclaimer of Liability
|
What the guest is responsible for and what the hotel is responsible for
|
|
|
Employee Ratios
|
how many employees there per customer or manager
|
|
|
Advantages of a large Hotel Chain
|
The name is large, profitable, more occupancy therefore more revenues
|
|
|
Quality management
|
Housekeeping and laundry and the quality of the rooms that are given
|
|
|
Handling Packages
|
How the hotel gives you the package
* Different kinds of packages |
|
|
Group Room Sales
|
How the hotel manages a group sale
spread rates flat rate rack rates |
|
|
Business Pattern of various hotel types
|
corporate
leaser resort |
|
|
Staffing Positions
|
look up in book
|
|
|
Trade shows
|
Going to a large show to present what you offer
|
|
|
Perishability
|
Keep rooms clean, even if no one stays you still need to clean
|
|
|
Location
|
where it is located the perks and disadvantages
|
|
|
Fixed Supply
|
the supply that you have of rooms
|
|
|
High operating costs
|
The cost to keep the hotel running
|
|
|
Season Ability
|
the day of the week or time of year
when is the busiest and when is it the weakest |
|
|
Housing Bureaus
|
Long term housing
* |
|
|
trade shows
|
pg. 35
|
|
|
Who reports to who
|
pg. 54 and 55
|
|
|
Service levels and different types of properties
|
HOw much service is offered
is there a bellman or conserige or chocolate son the pillows |
