Hotel Tourism Case Study

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Hotel tourism businesses are divided into two major categories, which are constituted by lots of subcategories :
i. Major Hotel Accommodations ii. Non-Major Hotel Accommodations

i) Major Hotel Accommodations

This category consists of the businesses, which operate in urban or rural areas and provide their guests with many means of accommodation, nutrition and entertainment. Major hotel accommodations are divided into luxury hotels, A, B, C, D and E category, each of these has its own characteristics, which differ from one category to the other. For example the E category hotels are mostly rooms with basic furniture, two rooms and a stove, the D and C category hotels are typically furnished rooms or small motels, which are located in cities
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For example the snow centers that provide shelter could be included in the C, B and A category and airport hotels that serve professional clients in the B and A category. Furthermore, guesthouses (hostels) offer a more thrifty solution to travellers could be contained in categories E, D and C and bungalows, which are consisted by small apartments, forming an accommodation cluster, could have been included in the D and C category as well.

ii) Non-Major Hotel Accommodations

This particular group of hospitality accommodation comprises of quite a number of different tourism lodging services. These are:
• Camping sites – free camping sites: give the opportunity to the guests to stay in their own tent and feel part of nature.
• Rental accommodations: low cost shelter, which most of the times is part of the owner’s private house.
• Pensions: low-quality as long as low-cost lodging that are not capable to cover even basic services and the guest has to take care of themselves.
• Mobile Hotels: this category consists of cruise ships, rails, large buses and airplanes, all of which are commonly luxurious, exclusive and
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The package of the hotel product constitutes of many different characteristics and elements, such as:
• Location and infrastructure’s location.
• Facilities - services: rooms, restaurants, bars, public rooms and spaces, conference rooms, exhibition halls, athletic facilities and recreation areas.
• Provision of services - services: availability and variety of the offered services, quality of personalized care, speed and effectiveness.
• Image: the way the business is presented to the public and the way the business becomes perceptible to the public.
• Price: expresses the value that is given in exchange of the previous four elements, together with the satisfaction felt by the customers.

All the above characteristics and elements are interconnected and they consist of integral parts of a single business set, a business idea.

A hotel business provides accommodation services, nutrition services and recreation. Besides them, it can also offer to its guests several services, both inside and outside its premises, such as:
• Room

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