Recommended Solutions
For the purpose of maintaining the hotel business and gaining more revenue, it is crucial to reach guest satisfaction which is considered as the key reason to build the loyalty with the hotel guests. Thus, the first decision should be taken by the management is to instruct the hotel staff to achieve the guest’s perspective and handle it as the top priority.
Therefore, the researcher sees that the following recommendations are so significance for achieving the hotel success:
• Recruiting the qualified staff with having the right attitude and experts in hotel service.
• Human resources should provide continuous training for the staff to develop the quality of service with focusing on customer-oriented to avoid losing …show more content…
Conclusions
The Mount Rundle Hotel in Banff is considered one of the most popular tourist areas in the city, and this place is a popular tourist destination, especially for foreign tourists. The city is surrounded by different mountains, so it is very fascinating to see nature.
At first the hotel is part of the Anchor Hotel Group. The hotel has 65 well-appointed rooms.
The biggest problem in the case is the fact that the reputation of The Mount Rundle Hotel faces critical condition. One of the hotel guests who stayed in the hotel for a moment, named Steve McKenzie, was exposed to abuse that he and his wife had experienced during their stay at the hotel.
McKenzie says that hotel staff does not provide the services they expect, in particular in luxury hotel such as The Mount Rundle Hotel. During his stay at the hotel during the holidays, however, McKenzie noticed many unpleasant things. Consider, for example, the smell of food in the main kitchen, located in the room you provided. In addition, McKenzie gets soap and shampoo from the hotel staff while the hotel staff is played with towels. He also learned that his room was not cleaned as expected. In addition to these matters, McKenzie is more concerned about not responding to his questions from the hotel management desk, especially after informing him that the hotel has been cut from the credit card without her knowledgeable, even though he rebooked from Expedia. He also found that there were better deals from Expedia, but later realized that the hotel was
For the purpose of maintaining the hotel business and gaining more revenue, it is crucial to reach guest satisfaction which is considered as the key reason to build the loyalty with the hotel guests. Thus, the first decision should be taken by the management is to instruct the hotel staff to achieve the guest’s perspective and handle it as the top priority.
Therefore, the researcher sees that the following recommendations are so significance for achieving the hotel success:
• Recruiting the qualified staff with having the right attitude and experts in hotel service.
• Human resources should provide continuous training for the staff to develop the quality of service with focusing on customer-oriented to avoid losing …show more content…
Conclusions
The Mount Rundle Hotel in Banff is considered one of the most popular tourist areas in the city, and this place is a popular tourist destination, especially for foreign tourists. The city is surrounded by different mountains, so it is very fascinating to see nature.
At first the hotel is part of the Anchor Hotel Group. The hotel has 65 well-appointed rooms.
The biggest problem in the case is the fact that the reputation of The Mount Rundle Hotel faces critical condition. One of the hotel guests who stayed in the hotel for a moment, named Steve McKenzie, was exposed to abuse that he and his wife had experienced during their stay at the hotel.
McKenzie says that hotel staff does not provide the services they expect, in particular in luxury hotel such as The Mount Rundle Hotel. During his stay at the hotel during the holidays, however, McKenzie noticed many unpleasant things. Consider, for example, the smell of food in the main kitchen, located in the room you provided. In addition, McKenzie gets soap and shampoo from the hotel staff while the hotel staff is played with towels. He also learned that his room was not cleaned as expected. In addition to these matters, McKenzie is more concerned about not responding to his questions from the hotel management desk, especially after informing him that the hotel has been cut from the credit card without her knowledgeable, even though he rebooked from Expedia. He also found that there were better deals from Expedia, but later realized that the hotel was