As an entrepreneur, it is important to evaluate the potential key challenges of establishing the business in order for it to be effective. The chapter discusses these key challenges that might occur in establishing the Medical Hotel, delineates the business risk management strategy and outlines the action plan to support in successfully establishing the medical hotel.
9.1 Potential Key Challenges
9.1.1 Management
The management is an important component when establishing the medical hotel as this includes managing operations to deliver quality hospitality services to the patient-customers. This is a challenge to the business since it is not only focusing on the hospitality aspect, but it is dealing with patients as well. It is essential …show more content…
The medical hotel will establish an operating system to ensure the quality of service. In order to do this, Standard Operating Procedure (SOP) is implemented and practised such that employees are guided with the hotel standards they need to comply with. The hand-over and huddle meeting (administered by the hotel manager) are essential as for the medical hotel staff to communicate and address any issues and concerns arise in the workplace. This supports to engage the employees and make them involve in designing best practises of the operations. This will be documented as for the hotel management to assess and decide actions for continual quality improvement for the hotel …show more content…
10), food service contributes to the entire hotel product and as well as to the economic performance of the hotel business. Therefore, the medical hotel will establish suitable purchasing and storage systems that supports to supervise the food supply and suppliers efficiently as this is essential to have the advantage of the contributions that food service can generate. The business will identify and contract high quality suppliers. An inventory management system (Peachtree) is used to monitor this and only the general manager and hotel manager has the visibility on the inventories. In addition, hiring qualified food handling staff and cook are important in this service. The hotel manager will supervise and assess them daily based on the focus areas of their performance (see
9.1 Potential Key Challenges
9.1.1 Management
The management is an important component when establishing the medical hotel as this includes managing operations to deliver quality hospitality services to the patient-customers. This is a challenge to the business since it is not only focusing on the hospitality aspect, but it is dealing with patients as well. It is essential …show more content…
The medical hotel will establish an operating system to ensure the quality of service. In order to do this, Standard Operating Procedure (SOP) is implemented and practised such that employees are guided with the hotel standards they need to comply with. The hand-over and huddle meeting (administered by the hotel manager) are essential as for the medical hotel staff to communicate and address any issues and concerns arise in the workplace. This supports to engage the employees and make them involve in designing best practises of the operations. This will be documented as for the hotel management to assess and decide actions for continual quality improvement for the hotel …show more content…
10), food service contributes to the entire hotel product and as well as to the economic performance of the hotel business. Therefore, the medical hotel will establish suitable purchasing and storage systems that supports to supervise the food supply and suppliers efficiently as this is essential to have the advantage of the contributions that food service can generate. The business will identify and contract high quality suppliers. An inventory management system (Peachtree) is used to monitor this and only the general manager and hotel manager has the visibility on the inventories. In addition, hiring qualified food handling staff and cook are important in this service. The hotel manager will supervise and assess them daily based on the focus areas of their performance (see