The Report of Employee Motivation in Four Seasons Hotel
Executive Summary
This report mainly introduces the employee motivation about Four Seasons Hotel. Firstly, it mainly introduces the background of this hotel referring to its hospitality, culture and employees management. Further, it provides several key issues that this report may face in human resource management. Then it applies the related human resource theories to analyze and critically evaluate the issues, including the two-factor theory, theory X and Y theory, etc. Focusing on the issues, it mainly provides the recommendation about how to improve the management of this hotel by using employee motivation theory.
1. Introduction
This report mainly focuses on the analysis of …show more content…
The required job skills refers to language skills of English and native language. Because the customers are from different countries, therefore, it is the basic requirement of the language need, which affects the quality of service and the satisfaction of consumers. Therefore, in order to improve the job skills of employees and improve the service quality, the Four Seasons has built a series of employees training system to help employees to cultivate the job skills required by jobs, including the languages, the cultural adaptability and management knowledge etc. Meanwhile, in addition to the basic training, the Four Seasons Hotel also provides many regular training workshops to help employees to improve their personal growth (Jeffrey, 2004). When the management position is empty, the Four Seasons Hotel tends to select management talents within the internal organizations, which can employees to make their effort to work, because each employee has the chance to do the leader. Besides the internal training and promotion, the empowerment is also regarded as one useful method to motivate employees. Employees are empowered based on the different positions and job content to cultivate their job autonomy in making business decisions and own daily work …show more content…
The Four Seasons Hotel builds one series of talents pool within the organizations, devoting to cultivate the global talents with professional knowledge to be suitable to the international hotel jobs (Michael, 2008). When one hotel of one certain country, Four Seasons Hotel will firstly consider the proper employees within the internal talents pool to allocate the international assignment, of course, the compensation and benefit for the international assignment is very attractive to ensure their employees to achieve work-life
Executive Summary
This report mainly introduces the employee motivation about Four Seasons Hotel. Firstly, it mainly introduces the background of this hotel referring to its hospitality, culture and employees management. Further, it provides several key issues that this report may face in human resource management. Then it applies the related human resource theories to analyze and critically evaluate the issues, including the two-factor theory, theory X and Y theory, etc. Focusing on the issues, it mainly provides the recommendation about how to improve the management of this hotel by using employee motivation theory.
1. Introduction
This report mainly focuses on the analysis of …show more content…
The required job skills refers to language skills of English and native language. Because the customers are from different countries, therefore, it is the basic requirement of the language need, which affects the quality of service and the satisfaction of consumers. Therefore, in order to improve the job skills of employees and improve the service quality, the Four Seasons has built a series of employees training system to help employees to cultivate the job skills required by jobs, including the languages, the cultural adaptability and management knowledge etc. Meanwhile, in addition to the basic training, the Four Seasons Hotel also provides many regular training workshops to help employees to improve their personal growth (Jeffrey, 2004). When the management position is empty, the Four Seasons Hotel tends to select management talents within the internal organizations, which can employees to make their effort to work, because each employee has the chance to do the leader. Besides the internal training and promotion, the empowerment is also regarded as one useful method to motivate employees. Employees are empowered based on the different positions and job content to cultivate their job autonomy in making business decisions and own daily work …show more content…
The Four Seasons Hotel builds one series of talents pool within the organizations, devoting to cultivate the global talents with professional knowledge to be suitable to the international hotel jobs (Michael, 2008). When one hotel of one certain country, Four Seasons Hotel will firstly consider the proper employees within the internal talents pool to allocate the international assignment, of course, the compensation and benefit for the international assignment is very attractive to ensure their employees to achieve work-life