The Five Stages In The Six Sigma DMAIC Framework

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Register to read the introduction… The goals for the define stage are to establish the scope and purpose of the project, to diagram the flow of the current process, and to establish the customer’s requirements for the process. The goals for the measure stage are to gather baseline performance data related to the existing process and to narrow the scope of the project to the most important problems. The goal in the analyze stage is to identify the root causes of the problems identified in the measure stage. The goal in the improve stage is to develop, evaluate, and implement solutions to the problems. The goals in the control stage are to ensure the problems remain fixed and to seek to improve the new methods over …show more content…
Management accountants have a responsibility to perform their professional duties in accordance with relevant laws, regulations, and technical standards. • Objectivity. Management accountants must disclose all relevant information that could reasonably be expected to influence an intended user’s understanding of the reports, comments, and recommendations.

Given that the dumping of toxic wastes in a residential landfill is illegal, there is a clear responsibility to bring this issue to the attention of management.

2. The IMA’s Statement of Ethical Professional Practice indicates that the first alternative being considered by Adam Williams, seeking the advice of his boss, is appropriate. To resolve an ethical conflict, the first step is to discuss the problem with the immediate superior, unless it appears that this individual is involved in the conflict. In this case, it does not appear that Williams’ boss is involved.

Communication of confidential information to anyone outside the company is inappropriate unless there is a legal obligation to do so, in which case Williams should contact the proper
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If all automotive service shops routinely tried to sell parts and services to customers that they didn’t really need, most customers would eventually figure this out. They would then be reluctant to accept the word of the service representative that a particular problem needs to be corrected—even when there is a legitimate problem. Either the work would not be done, or customers would learn to diagnose and repair problems themselves, or customers would hire an independent expert to verify that the work is really needed. All three of these alternatives impose costs and hassles on customers.

2. As argued above, if customers could not trust their service representatives, they would be reluctant to follow the service representative’s advice. They would be inclined not to order the work done even when it is really necessary. And, more customers would learn to do automotive repairs and maintenance themselves. Moreover, customers would be unwilling to pay as much for work that is done since customers would have reason to believe that the work may be unnecessary. These two effects would reduce demand for automotive repair services. The reduced demand would reduce employment in the industry and would lead to lower overall

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