Vocab Speech Exam

Front 1

Substitution

Back 1

substituting a nonverbal action for a verbal one

Front 2

Contradiction

Back 2

your verbal sends one message and your nonverbal sends another message

Front 3

Complementary

Back 3

nonverbal and verbal message says the same thing

Front 4

Proxemics

Back 4

the way we structure our own space by marking it, stepping back, measuring it, and being in crowded space only if temporary.

Front 5

Haptics

Back 5

the greek word for touch, which is associated with positive feelings. TOUCH YOUR CHILDREN! Five different touch: Professional, Social polite, Friendly and warm, Affection, Sexual

Front 6

Kinesics

Back 6

the study and motion of movement. all movement has meaning. The four most positive movements are: moving forward, nodding, smiling, and open psalms.

Front 7

Facial Expressions

Back 7

they are universal, innate, and they show expression without noticing.

Front 8

Eye behavior

Back 8

by establishing direct eye contact, you are showing 3 essential qualities. Increase in Incredibility, Trustworthy, Increase in Liking

Front 9

Physical Appearance and Artifacts

Back 9

the size of your body is always connected to body language.

Front 10

Endomortic

Back 10

very small, jolly attitude, warm hearted, easy to get along with

Front 11

Mestomotic

Back 11

tall and muscular and are paid more

Front 12

Enthomotic

Back 12

very tall but very skinny, cant sit still, nervous and anxious

Front 13

Reasons we wear clothes

Back 13

Comfort, Conformity, Decoration, Economy, Protection

Front 14

Environmental Factors

Back 14

soicalpedal and soicalfugel

Front 15

Socialpedal

Back 15

refers to those environments where we feel safe. somewhere where we want to be. just right

Front 16

Socialfugel

Back 16

those environments we try to avoid. somewhere where we dont feel safe at

Front 17

Paralanguage

Back 17

not what you say, but how you say it (pitch-high or low, fast or slow) hearing the person voice before they actually hear the rest of the voice

Front 18

Chronemics

Back 18

use of time.
1st one-being late, too early, on time
2nd one-how long it take for you to do something
*Latin American are always late and think nothing is wrong

Front 19

Hearing

Back 19

the more reception of aural stimuli
passive act(you just do it)
Non selective

Front 20

Listening

Back 20

selecting from various stimuli the one stimulus that is most important at the given time
Active act(we control it)
selective

Front 21

Reasons for Poor Listening

Back 21

Preoccupation, Distractions, Daydreaming, Physiological Factors(Hunger, Tired), Psychological Noise, Message Overload, Laziness, Lack of Orientation, Jumping to Conclusions, Bad Breath, Environmental Factors, Taking Has More Advantages, Cultural Differences, Media Influences, Listen Faster than One Speaks

Front 22

Types of Poor Listeners

Back 22

Psuedo, Selective, Inquistioner(I dont wanna listen) Buttinsky(butt in convo) Stage Hog(consistently talkin and not lettin other to talk) Defensive(take everything personally) Ambusher(throw it back in face yrs from now) Insulated(dont wanna talk about it) Rapid Writer/Note Taker, Critic(Criticizing everybody), Multitasking(juggling), Doorknob(leaving), Wet blanket(so what I been there done that), One Up Manship(top someone's story)

Front 23

Active Listening Process

Back 23

Restating, Supporting, and Asking Questions
Restate-Understanding
Supporting-Caring
Asking Questions-Interest

Front 24

Defensive Vs. Supportive Communication

Back 24

1. Evaluation Vs. Description-Prescription
2. Control Vs. Problem:Solution Orientation(sharing the action, being interpersonal oriented)
3. Strategy(plan) Vs. Spontaniety(no planning)
4. Superiority Vs. Equality
5. Neutrality(indecisive) Vs. Empathy(feeling others feelings)
6. Dogmatic(gotta win or be right) Vs. Flexible Educable(be understanding and asking how they come about it)

Front 25

Power Bases

Back 25

1. Legitimate-Birth Order, Rank, Election/Appointment, Senority
2. Competent Power-more experience on something
3. Referent Power-ppl who will follow you because they VALUE you, think you are a good and hardworking person.
4. Reward Power-you have the power of granting certain privileges/advantages/awards
5. Coercive- the person has the ability to give you pain or not grant you privileges and awards

Front 26

Conflict

Back 26

an expressed struggle b/w two parties who perceive incompatible goals and/or scare rewards
*IT IS UNAVOIDABLE!

Front 27

Ways to Manage Conflict

Back 27

Avoid (ignore it)
Compete (compare)
Compromise (being equal, working it out, making a deal)
Collaborate (getting point across)
Accommodate (making important space for something)

Front 28

Self

Back 28

deals with one's personal interest in the conflict situation

Front 29

Issue

Back 29

focus deal with an emphasis on both parties dealing with the probems

Front 30

Other

Back 30

focus deal with neither the conflict no personal interests, but emphasize maintaining the relationship at a cost of resolving the conflict.