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48 Cards in this Set
- Front
- Back
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•Use technology to work together from different locations, and are increasingly common in organizations
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Virtual Teams
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• Have authority to make decisions about how they share and complete work, and are a form of job enrichment for groups
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Self-managing teams
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officially assigned by the organization for a specific purpose
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Formal Teams
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grow spontaneously from co-worker relationships
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Informal Groups
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Results of a team effort can create results far beyond the sum of individual efforts
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Synergy
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Results of a team effort can create results far beyond the sum of individual efforts
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Synergy
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People tend to do one thing at a time
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Monochronic
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People accomplish many different things at once
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Polychronic
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How people use interpersonal space to communicate
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Proxemics
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Based on how managers are viewed by others.
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Position Power
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Based on things managers can offer to others.
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Personal Power
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Achieves influence by offering something of value. “If you do what i ask, I'll give you a reward.”
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Reward Power
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Achieves influence by punishment. “If you don’t do what i ask, I’ll punish you.”
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Coercive Powe
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Achieves influence by formal authority.”Because i am the boss, you must do as i ask.”
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Legitimate Power
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acts in unilateral command-and-control fashion.
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Autocratic Style-
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Emphasizes people over tasks.
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Human Relations Leader
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Encourages participation with an emphasis on task and people
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Democratic Style
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Disengaged, showing low task and people concerns.
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Laissez-Faire Style
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Ability to manage emotion in relationships. Includes self-awareness, social awareness, self-management, relationship management.
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Emotional Intelligence
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Honest, credible and consistent behavior that puts values into action and earns trust
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Integrity
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process of sending and receiving messages with meanings attached
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Communication Process
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receiver fully understands the meaning
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Effective Communication:
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Communication occurs at a minimum to the sender
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Efficient Communication
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Taking action to help someone else say what they really mean
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Active Listening:
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the extent to which one believes that what happens is within one's control
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Locus of Control
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Disagreement over goals, tasks, allocation of resources, policies, procedures
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• Substan-tive conflict
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Disagreements involving distrust, anger, dislike, fear, resentment, relationships
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• Emotional Conflict
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Constructive, creates greater effort and creative problem solving
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• Functional conflict
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- Destructive, hurts task performance
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• Dysfunctional conflict
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describes the discomfort we feel in situations when our attitude is inconsistant with our behavior
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Cognitive Dissonance:
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Developing explanations for events
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Attribution Theory
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Taxes that governments levy on imports
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Tariffs
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a global institution established to promote free trade and open
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World Trade Organization
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- makes it illegal for U.S. firms and their representatives to engage in corrupt practices overseas
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Foreign corrupt practices act
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materials, components or services are purchased worldwide
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•Global Sourcing
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buying foreign-made products and selling them in domestic markets
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•Importing
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selling locally made products in foreign markets
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•Exporting
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foreign firm pays for rights to make or sell another company’s products
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•Licensing
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foreign firm buys rights to another’s name and operating method in its home country
These market entry strategies are “entry level” ways to expand globally. |
•Franchising
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individual pursuing business for a profit.
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-sole proprietorship
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two or more people agree to contribute resources to start and operate businesses together.
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partnership
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owners share management responsibilities.
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-general partnership
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combines the advantages of the sole proprietorship, partnership, and corporation, exists separate from its owners.
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Limited Liability Corporation (LLC)
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Brings together people outside of their daily job assignments to work in a small team for a specific purpose
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Committee
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Bring together people from various parts of the organization to work on common problems
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Project Teams
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Has Members from different FUNCTIONAL units
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Cross-Functional team
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Has members who meet on a regular basis to apply their expertise to continuous improvement
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Employee-involvment team
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Group of workers that meets regularly to discuss and plan specific ways to improve work quality
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Quality circle
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