Speech V15- Chapter 5

Front 1

asynchronous listening

Back 1

listening to someone's recorded message (on an answering machine, via voicemail, or on a cell phone) without the person being present

Front 2

listening

Back 2

process of selecting, attending to, creating meaning from, remembering and responding to verbal and nonverbal messages.

Front 3

hearing

Back 3

physiological process of decoding sounds

Front 4

selecting

Back 4

process of choosing one sound while sorting through various sounds competing for your attention

Front 5

attending

Back 5

process of focusing on a particular sound or message

Front 6

understanding

Back 6

process of assigning meaning to sounds

Front 7

remembering

Back 7

process of recalling information

Front 8

What percentage do we:

listen?
Speak?
Read?
Write?

Back 8

listen- 45%
speak- 30%
read- 16%
write-9%

Front 9

What is the essence of a good listener?

Back 9

being able to accurately interpret the messages expressed by others.

Front 10

What is the process of listening?

Back 10

Selecting, Attending, Understanding, Remembering, Responding

Front 11

What are the universally accepted process of understanding?

Back 11

There are none. Although there are several theories about how you assign meaning to the sounds you hear, there are no universally accepted notions of how the process works.

Front 12

General principles of understanding?

Back 12

-People understand best if they can relate what they are hearing to something they already know.

-The greater the similarity between individuals, the greater the likelihood for more accurate understanding.

Front 13

Responding

Back 13

Process of conforming your understanding of a message.

Front 14

What does it mean when interpersonal communication is transactive?

Back 14

It involves both talking and responding.

Front 15

Name the different listening styles.

Back 15

People oriented listeners

action oriented listener

content oriented listener

time oriented listener

Front 16

Define people oriented listeners.

Back 16

Listener who is comfortable with and skilled at listening to peoples feelings and emotions.

likely to empathize and search for common areas of interest; other oriented.

Front 17

What does research say about people oriented listeners?

Back 17

are less anxious or apprehensive about listening to other people especially when listening to just one other person.

more empathetic

people oriented jurrors often find empathy towards plaintiff

Front 18

Define action oriented listeners.

Back 18

Listeners who prefer information that is well organized, brief and error free.

-does not like long stories; wants to get to the point.

Front 19

What does research say about action oriented listeners?

Back 19

- more likely to be skeptical of the information being taken (Second guessing)

-reinterpret or evaluate the literal message to determine whether its true or false.

Front 20

Define content oriented listeners.

Back 20

listener who is more comfortable listening to complex, detailed information than are those with other listening styles.

-want all the facts

-also prone to second guesses if not enough information is given

Front 21

Define time oriented listeners.

Back 21

Listener who likes messages delivered briefly and to the point.

-time is a factor; very aware of how much time they have to listen.

Front 22

Define Conversational narcissism

Back 22

focus on personal agendas and self absorption rather than a focus on the needs and ideas of others

Front 23

Define emotional noise

Back 23

form of communication interference caused by emotional arousal

Front 24

ambush listener

Back 24

person who is overly critical and judgmental when listening to others.

Front 25

What are listening barriers?

Back 25

Being self absorbed

unchecked emotions

criticizing the speaker

differing speech and thought rate

shifting attention

information overload

external noise

listener apprehension

Front 26

How to improve listening skills

Back 26

Stop, Look and Listen

Ask questions and reflect content by paraphrasing.

-Determine your listening goals

- transform listening barriers to listening goals.

-when your listening goal is to remember a message, mentally summarize details of the message

Front 27

meta-message

Back 27

a message about a message; the message a person is expressing via nonverbal means about the message articulated with words

Front 28

empathy

Back 28

feeling what others are feeling rather than just acknowledging that they are feeling a certain way.

Front 29

active listening

Back 29

interactive process of responding mentally, verbally and nonverbally to a speakers message.

Front 30

how to improve emphatic listening and responding skills

Back 30

understand your partners feelings: imagine how you would feel

paraphrase emotions

provide confirming responses

avoid disconforming responses

Front 31

Confirming response

Back 31

statement that causes another person to value himself or herself more.

Front 32

Disconfirming responses

Back 32

statement that cause another person to value himself or herself less.

Front 33

Critical Listening

Back 33

listening to evaluate and assess the quality appropriateness, value or importance of information.

Front 34

information triage

Back 34

process of evaluating information to sort good information from less useful or valid information

Front 35

fact

Back 35

something that has been directly observed to be true and thus has been proven to be true

Front 36

inference

Back 36

conclusion based on speculation

Front 37

What are some suggestions for improving responding skills?

Back 37

Provide well timed responses

provide meaningful information

avoid unnecessary details

be descriptive