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40 Cards in this Set
- Front
- Back
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the communication process has five components: the sender, the message, the receiver, the feedback, and the channel. |
true |
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Employees should always address clients or customers but their last name. |
flase |
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honesty is an ethical issue that influences business communication. |
true |
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casual listening is sometimes called passive listening |
true |
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emphatic listening involves judging the importance of accuracy of what a speaker is saying. |
false |
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the first step in planting a letter is to identify the objective of the message. |
true |
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in a letter, the letter address contains the name and address of the receiver. |
true |
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an attachment notation tells the recipient that another separate document is attached. |
true |
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in an email, the date is inserted automatically when the message is sent. |
true |
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when planning a message, determine the main idea before the supporting details. |
true |
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the writer need not give reasons for the refusal in a credit refusal message. |
false |
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in a routine request, the writer should reveal the main idea early in the message. |
true |
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in a persuasive message, the writer should describe the need convincingly before making the request. |
true |
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the purpose of a sales message is to persuade a customer to pay a past-due bill. |
false |
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reports may be formal or informal. |
true |
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an appendix is a preliminary part of a formal report |
false |
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the mode used to send a message is the |
channel |
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sending and interpreting messages related to products. services, or activities of a company of an organization is |
business communication |
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communication among peers is called |
lateral communication |
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information in digital form |
is in an electronic format |
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predictions about the U.S population and workforce indicate that |
the female population in he U.S. will be higher than the male population |
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which of the following cultural differences can be communication barriers? |
language, body language, and personal space |
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most Americans appreciate personal space of |
18 inches to 4 feet |
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trade secretes |
are data that give business a competitive advantage |
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a role of nonverbal communication may be to |
reinforce a verbal message, contradict a verbal message, and substitute a verbal message |
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nonverbal symbols in the environment |
may include furnishings and room temperature Nd can send nonverbal messages |
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the most frequently used form of communication is |
listening |
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the listening process involves |
hearing, understanding, and remembering |
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hearing and trying to understand and remember a message is |
active listening |
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trying to understand the speakers point of view, attitudes, or emotions is |
emphatic |
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a visual aid power point for a presentation should have at least _____ slides |
5 |
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coach martinez's favorite NBA basketball teams are (2) |
Spurs and rockets |
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I'm January 22, 1984 super bowl, coach Martinez became a fan of this NFL football team |
raiders |
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to use proper email netiquette |
do not send confidential or sensitive information by email |
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a report may be formatted as a |
letter, memo, or manuscript |
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an interview is |
an example of primary research |
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creating a profile of intended receivers of a messase |
audience analysis |
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an oversimplified belief about a group of peopme |
stereotype |
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the division of people into groups that share a common ancestry, history, or culture |
ethnicity |
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a bias that prevents objective thought about a person or thing |
perjudice |
