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71 Cards in this Set
- Front
- Back
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The Three Basic Communications code include: |
Language, Paralanguage, and Nonverval |
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Encoding, Decoding, and selecting a channel are some of the element of: |
The Communication Mod |
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The BLANK is/are patterned after regular interactions of organization members and link the other organization communication systems. |
Networks |
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T or F. The concept of power is that it is Not based on reality of how much power the manager has, but rather on the follower’s perception of that power. |
True |
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In the context of the seven power bases, connection power can become eroded if: |
People begin to see that the connection does not make any disciplinary intervention or provide any favors or sanctions. |
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Aggression, rationalization, regression, fixation, and/or resignation are behaviors that may result from BLANK. |
The Blacking or Thwarting of goal attainment. |
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Goals are BLANK an individual; they are sometimes referred to as “hope for” rewards toward which motives are directed. |
Outside |
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Knowing why people engage in certain characteristic behaviors and knowing what motives people are examples of what level of expertise needed by a leader for effective development of human skills? |
Understanding Behavior |
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Punishment shows one what not to do, but does not show one what to do. |
True |
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When the follower’s performance level is R2, and a problem arises, the problem ownerships belong to: |
Leader and follower own the problem |
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In the leadership Model, which of the following are key parts in the development of a vision and implementing that vision? |
Motives, traits, knowledge,skills and abilities |
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What type of “knowledge” should a leader have? |
Technological/Technical expertise, knowledge of the organization |
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Encouraging, Harmonizing and standard setting are what type of behaviors? |
Maintenance behaviors |
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During the BLANK stage of the team growth, member have a better understanding of each other’s strengths, weakness, and roles. Their behaviors are of constructive self-change, and there is a close attachment to them. |
Performing |
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On the Five-Step Problem Solving Model the step where you determine the size and the cause of the problem is: |
Diagnosing the Problem |
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One of the ground rules to be observed during Brainstorming is that the quality of ideas count, not the quantity. |
False |
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To be an effective problem solving group, all of the following elements must exist, except? |
General agreement about the desired meeting time and agenda of the meeting. |
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When does conflict exist? |
Whenever incompatible activities occur. |
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One of the skills of negotiation is diagnosis, what does that skill include? |
The ability to determine the nature of the conflict. |
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How does the reading define controversy? |
A discussion, debate, or dispute in which opposing opinions clash. |
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Positively reinforcing inappropriate behavior generally results in Less unwanted behavior. |
False |
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What is “expectancy”? |
Perceived probability of satisfying a particular need of an individual on the basis of experience. |
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In the Leadership model, “knowledge” consists of: |
Technological expertise, knowledge of organization and industry, gained through experience |
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There are three basic function of the human mind. |
1. Thinking |
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The responsibility for establishing and maintaining a thoroughly supportive atmosphere throughout the group is expected behavior of the? |
Primary Facilitator |
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The BLANK is the extent to which those people to whom managers report are willing to delegate authority and responsibility down to them. |
Position Power |
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Coercive power base is |
The perceived ability to provide sanctions, punishment, or consequences for not performing. |
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What is the basic unit of behavior? |
Activity |
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Which motives fall under the core motive or drive. |
Ambition, Achievement, Energy, Initiative, Tenacity. |
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The three primary segments for effectively facilitating a group are |
Start up, move-out and wrap-up |
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Voice, pitch, rate, volume and emphasis are elements of: |
Paralanguage |
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Personal power includes what three power bases? |
Referent, information and expert |
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Some key role assignments in a meeting are? |
Secondary Facilitator, timekeeper and Minute taker. PRI Facilitator and scribe. |
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Management of Organization behavior defines “power” as |
Ability to influence |
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During the communication process, the receiver. BLANK the message. |
Decodes |
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During the communication process the sender Blank the message |
Encodes |
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What is one of the traits of undisciplined mind. |
Intellectual arrogance |
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Blank are sometimes defined as need, wants, drives, or impulses within the individual. |
Motive |
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In reference to a problem ownership, when “manager has the problem”, what is the followers performance readiness level? |
R1 |
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What involves an intervention that leaders need to make when an individual or group is becoming less efficient? |
Regressive cycle |
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Constructive discipline is defined as |
Designed to be a learning process that provides an opportunity for positive growth. |
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The key function of manager is to: |
Act as the liaison between the middle and upper management in the organization |
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What is Position Power? |
Willing to delegate authority and responsibility down to them. |
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What are the 3 levels of expertise a leader need for effective development of human skills? |
Understanding Behavior Predicting Behavior Direct, change & influencing behavior. |
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What is Behavior? |
A series of activities motivated by achievement of a goal. |
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What is Motive? |
Needs, want, Drives or impulses within an individual directed towards goals. The “Why”. |
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What is Motive Strength? |
Relative of motives determines which of the motive/need we will attempt to satisfy through activities. |
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What will happen to a motive when it is satisfied or blocked? |
Motive will decrease in strength. |
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What is Goal Directed Activity? |
Activity that progresses toward the goal. |
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What is Goal Activity? |
Engaging in the goal itself. |
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What are the Three Levels if leader expertise |
Understanding Behavior Predicting Behavior Direct, change and influence behavior |
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What are the 5 characteristics of frustrated behaviors |
Aggression Rationalization Regression Fixation Resignation |
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What are the two categories of activities |
Goal oriented Activity Goal Activity |
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What is leadership |
A process, ability to influence |
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What is power |
Influence potential |
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What are the core motives |
Achievement Ambition Initiative Energy Tenacity |
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What is transformational Leadership? |
-involves in changing the organization Involves In motivating subordinates |
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What is The Transactional leadership? |
Maintain the Status Quo Exchange process (tangible reward) Also know as managerial leadership (focus on a role as supervisor) |
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What is the state of disharmony or the Clash of “incompatible Activities”? |
Conflict |
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How do you response to conflict situations? |
Avoidance Defusing Confrontation (by power or negotiation strategy) |
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What are example of negotiation skills |
Diagnosis Initiation Listening Problem solving |
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What is discounting |
Deemphasizing individual’s contribution. |
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What are the seven bases of power? |
Positional: Reward, coercive, Connection, legitimate Personal: Referent, Informational, exfert |
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What are the five channels organizations use to communicate internally? |
Downward Upward Horizontal Grapevine Networking |
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What is the reason for having communication? |
Stimulus and motivation |
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What is the Frame of reference |
Background on topic |
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The BLANK is the language used to send information |
Code |
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How information is sent |
Channel |
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How information is sent |
Channel |
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Then place we conduct communication |
Environment |
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Identify the 3 primary segments and sub-segment of framework |
Start-up Move-out Wrapt-out |
