Pmbok Chapter 8 - Project Quality Management

Front 1

What does Project Quality Management include?

Back 1

Includes all activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.

Front 2

Describe 8.1 Plan Quality

Back 2

Identify quality requirements and standards for the project and product, and document how the project will demonstrate compliance. Plan quality is performed in parallel with other project planning processes, because it may require changes to other parts of the project plan.

Front 3

What is Quality?

Back 3

- Quality is defined by the customer
- Quality requires an organization-wide commitment
- Plan-Do-Check-Act, known as the Deming Cycle
- The PMBOK Guide and PMI are compatible with the International Standards Organization (ISO) 9000 series of standards

Front 4

Why Worry about Quality?

Back 4

- Failure to meet quality standards in project management or the product of the project can have serious negative consequences: Safety, Liability, Re-work, Scrap, etc.
- The cost of preventing mistakes is always much less than the cost of correcting them.
- Customer satisfaction is both conformance to requirements and fitness for use.

Front 5

Define Quality

Back 5

The degree in which a set of inherent characteristics fulfill requirements.
- Stated or implied needs are inputs to developing project requirements.
- Conformance to requirements or specifications

Front 6

Why is Quality not synonymous with "grade"?

Back 6

- Grade is a category or rank given to entities having the same functional use but different technical characteristics."
- Example: Grades of steel, eggs, tires, etc.
- The PM team is responsible for determining and delivering the required levels of both quality and grade.

Front 7

Why is Precision and Accuracy not equivalent?

Back 7

- Precision: Consistency, i.e. that repeated measurements have the same value with little scatter.
- Accuracy: Correctness, i.e. that the measurement is very close to the true value.

Front 8

What are the INPUTS to the process - Plan Quality?

Back 8

1. Scope baseline, including the scope statement, WBS, and WBS dictionary. These documents should contain information about the products and the acceptance criteria, along with technical details useful for planning quality.
2. Stakeholder register, which will indicate stakeholders who have an interest in or impact on quality. We should discuss quality requirements with appropriate stakeholders.
3. Cost performance baseline, which documents the accepted time phase for measuring cost performance. The "how much"
4. Schedule baseline, which documents accepted schedule performance. The "when"
5. Risk register, containing information on threats and opportunities related to or impacting quality
6. Enterprise environmental factors, including regulations, rules, standards, and guidelines specific to the application area.
7. Organizational process assets, including quality policies, procedures, and guidelines, historical databases, and lessons learned. Also includes the quality policy as endorsed by senior management, setting organizational direction with regards to quality. this will guide us in making trade-off decisions. If no policy exists, the project management team should create on for the project.

Front 9

What are the TOOLS AND TECHNIQUES of the process - Plan Quality?

Back 9

1. Cost-benefit analysis
2. Cost of quality
3. Control charts
4. Benchmarking
5. Design of experiments
6. Statistical sampling
7. Flowcharting
8. Proprietary quality management methodologies
9. Additional quality planning tools

Front 10

What are the OUTPUTS of the process - Plan Quality?

Back 10

1. Quality management plan
2. Quality metrics
3. Quality checklists
4. Process improvement plan
5. Project document Updates