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16 Cards in this Set
- Front
- Back
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literacy |
read, comprehend |
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health literacy |
literacy around health-oriented data |
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literacy types |
document literacy around forms, applications, schedules, etc.
prose
quantitative math operators
numeracy numbers & comprehension of numbers w/o math manipulation
health numeracy assess, process, interpret & communicate in terms of numbers ability to make choices re. health through use of numbers
computational numeracy count, quantify, compute, simple manipulation
analytical numeracy inference, estimation, proportions, %, frequencies
statistical numeracy compare scales, biostats, probabilities (e.g. VAS) |
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factors that impact health literacy |
physical, environmental, psychological, behavior |
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communication components |
sender clinician, pt
receiver (same as sender) - alternates in roles
message informative, positive or negative
environment where to deliver message |
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health communication types |
therapeutic respect, compassion, empathy
less than helpful reassurance, judgment, defensive, benign
avoid emotionally laden exchanges inactive listening
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strategies for health communication |
know audience tailor to pt needs create supportive environment plain language, present for pt's perspective confirm pt comprehension offer basic info to progress & complete session simple info collaborate w/ pt & their support systems |
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body language patterns |
appeasing, aggressive, non-defensive
relates to where the power is centered during the exchange
non-defensive=shared power |
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FIDO principle |
Feelings (of pt toward outcome) Information (given by pt is accurate & relevant) Decisions (as expressed by pt) Outcomes (as expressed by pt) |
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components of nonverbal communication |
facial expression gaze direction posture gestures proximity speech: pace, tone, pause, inflection, volume |
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communication barriers |
time myth that pt can't comprehend objectivity of clinician evidence-based limits subjective info provided to pt message delivery / receipt |
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Testing for conveyance of health data |
readability scales simple design of written materials put context first in a statement language vision hearing cognitive fx |
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key components |
accurate available balanced consistent culturally competent evidence-based reliable repeatable (teach-back) targeted timely delivery understandable |
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Ask Me 3 |
3 questions pt should be able to answer
What is my main problem?
What do I need to do?
Why is it important for me to do this? |
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Teach-back |
clinician: explain/demo Clinician: assess pt recall, comprehension, demo clinician: clarify & tailor |
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transfer |
a form of practice in which action is performed in another context |
