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40 Cards in this Set
- Front
- Back
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adequate resources
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?
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role expectation
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How others believe you should act in a given situation. They come from the psychological contract.
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role conflict
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When compliance with one role makes it more difficult to comply with another role.
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Hawthorne Studies
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Showed the worker's behavior and sentiments were closely related, group influences affect individual behavior, group standards affect individual output.
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Name three dif hawthorne studies.
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1. changed light level
2. separated group of women 3. made wage incentive plan that turned out to be ruled by group expectations. |
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What study proved conformity?
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The Solomon Asch study with the card with different lengths of lines.
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How do people conform?
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They don't conform to all groups, but only to reference groups.
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social loafing
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Tendency to expend less effort when in a group.
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cohesiveness
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The degree to which members are attracted to each other and are motivated to stay in the group.
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Strengths of group decision making?
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1. Generate more complete info and knowledge.
2. Increased diversity of views. 3. Leads to increased acceptance of a solution. |
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Weaknesses of group decision making?
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1. conformity
2. domination by one member 3. ambiguous responsibility |
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groupthink
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When you value consensus so much that you make a bad choice.
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groupshift
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groups typically shift to more risky positions.
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problem-solving team
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people from same department who meet to solve a specific prob, but don't have power to implement their decisions.
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self-managed work team
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perform highly related jobs and take on many of the responsibilitites of their former supervisors. This makes supervisors unnecessary.
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cross-functional team
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employees from different departments but same hierarchical level in order to accomplish a task.
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virtual team
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use computer technology to accomplish a goal.
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How does communication control?
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Formal hierarchies, company policies, teasing and harassing.
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emotional expression
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communication at work is primary source for social interaction for people, so they release their emotions at work.
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What are the four functions of communication?
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1. Control
2. Motivation 3. Emotional expression 4. Information |
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What are six barriers to communication?
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1. filtering
2. selective perception 3. info overload 4. emotions 5. language 6. communication apprehension |
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What is leadership?
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the ability to influence a group toward the achievement of a vision or set of goals.
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The Big Five
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1. extroversion (most imp. to leadership)
2. agreeableness 3. conscientiousness 4. emotional stability 5. openness to experience |
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Ohio State Studies
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Behavioral leadership studies that found that two dimensions are most important to behavioral leadership: initiating structure (setting goals) and consideration (building relationships)
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University of Michigan Studies
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Two different leaders: employee-oriented leaders and production-oriented leaders. Employee oriented leaders are best.
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Leader-Member Exchange theory (LMX)
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The in-group and the out-group. Leaders make groups because of time constraints.
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What are the four characteristics of charismatic leaders?
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1. vision and articulation
2. personal risk 3. sensitivity to follower needs 4. unconventional behavior |
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formal bases of power (3)
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1. coercive power (negatively related to employeee performance)
2. reward power 3. legitimate power (job title) |
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personal bases of power (2)
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1. expert power (most important)
2. referent power (i like you) |
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self-promotion
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Highlighting best qualities, minimizing worst ones
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traditional view of conflict
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conflict is bad.
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human relations view
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40s-70s: conflict is inevitable, so deal with it.
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interactionist view
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present view: encourages harmonious conflict because it can lead to better outcomes.
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Name five impression management techniques (IM)
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1. conformity
2. self-promotion 3. flattery 4. favors 5. apologies 6. association |
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what are five stages of conflict process?
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1. Potential opposition
2. cognition and personalization 3. intentions 4. behavior 5. outcomes |
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distributive bargaining
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zero-sum bargaining. any gain i get is a loss to you.
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integrative bargaining
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win-win.
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What are the five steps of the negotiating process?
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1. prep and planning
2. definition of ground rules 3. clarification and justification 4. bargaining and problem solving 5. closure and implementation |
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Give some examples of nonverbal communication
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1. intonation
2. body language 3. facial expressions |
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filtering
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intentionally distorting info to make it look more favorable to receiver
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