Organization Behavior Chapter 2

Front 1

Diversity

Back 1

Characteristic that makes people different from one another

Front 2

Surface-level diversity

Back 2

Gender, race, age

Front 3

Deep-level diversity

Back 3

attitudes, values, personality

Front 4

Organization Behavior depends on these basic characteristics...

Back 4

Age

Sex/gender

Marital status

Tenure

Front 5

Age: Increasing age

Back 5

lower likelihood to leave company

higher unavoidable absenteeism

Front 6

Marital status: Married

Back 6

lower absenteeism

low turnovers

more satisfied

Front 7

Tenure

Back 7

lower absenteeism

low turnover

more satisfied

higher productivity

Front 8

Discriminatory policies

Back 8

deny equal opportunity or unequal rewards for performance

Front 9

sexual harassment

Back 9

verbal or physical conduct of sexual nature

Front 10

intimidation

Back 10

bullying towards members of specific groups

Front 11

exclusion

Back 11

exclusion of certain people from job opportunities, social events, etc.

Front 12

Mockery and Insults

Back 12

jokes or negative comments

Front 13

incivility

Back 13

disrespectful treatment, ignoring his/her opinions

Front 14

ability

Back 14

an individual’scurrent capacity to perform required tasks in jobed); storage=

Front 15

Physical ability

Back 15

needs strength, stamina, dexterity

Front 16

intellectual ability

Back 16

needs thinking, reasoning

Front 17

GMA (General Mental Ability)

Back 17

Positive correlations amongst specific intellectual ability dimensions (verbal comprehension, memory, deductive ability...)

Front 18

inductive reasoning

Back 18

for experience, reasoning in which the premises are viewed as supplying strong evidence for the truth of the conclusion.

Front 19

deductive reasoning

Back 19

reasoning from one or more statements (premises) to reach a logically certain conclusion, links premises with conclusions.

Front 20

Personality

Back 20

Enduring characteristics that describe an individual's behavior

Front 21

determinants of personality

Back 21

Heredity

Environmental Factors

Situation

Front 22

Affect (positive or negative)

Back 22

Broad range of feelings that people experience

Front 23

Emotion

Back 23

Intense feelings at someone of something

Front 24

Mood

Back 24

Feeling that tend to be less intense than emotions and that lack contextual stimulus

Front 25

Myers-Briggs type indicator

Back 25

Personalityassessment most widely used over the world

100questions test to classify individuals according to personality

Front 26

extroverts

Back 26

They enjoy interacting with people anddevelop new ideas during discussion. They often don’t know what they arethinking until they say it

Front 27

introverts

Back 27

They need to think things through beforespeaking. They enjoy focusing on a project and need quiet for concentration.They develop ideas internally and learn by reading and reflecting

Front 28

sensors

Back 28

Theyuse specifics, such as facts, dates and times. They focus on the immediate andprovide a realistic, practical perspective.

Front 29

intuitives

Back 29

Theylook at the big picture and follow their inspirations. And they like solvingnew, complex problems.

Front 30

thinkers

Back 30

They set their emotions aside. They prefer to step back from a problem and analyze facts and information. They focus on tasks and seek mutual respect and fairness among colleagues

Front 31

feelers

Back 31

They judge situations on a personallevel. They are often able to see both sides of a situation and want harmonyand support

Front 32

judges

Back 32

They favor exactness and following plansand schedules. They reach decisions by deciding quickly.

Front 33

perceivers

Back 33

They favor tolerance and open timeframes. They like to be spontaneous and enjoy the process.

Front 34

extraversion

Back 34

Captures our comfort level withrelationshipst�

Front 35

agreeableness

Back 35

Refersto individual’s propensity to defer to others

Front 36

conscientiousness

Back 36

a measure of reliability

Front 37

emotional stability

Back 37

Tapsa person’s ability to withstand stress

Front 38

openness to experience

Back 38

Addressesrange of interests and fascination with novelty

Front 39

Core self-evaluation (locus ofcontrol)

Back 39

Bottom-line conclusions individuals have about their capabilities, competences and worth as person

Front 40

Internallocus of control:

Back 40

Individualswho believe that theycontrol what happens to them

Front 41

Externallocus of control:

Back 41

Individuals whobelieve that what happens tothem is controlled by outside forcessuch as luck or chance

Front 42

Machiavellianism

Back 42

Degreeto which an individual is pragmatic, maintains emotional distance

Front 43

Narcissism

Back 43

Tendency to be arrogant, have a grandiosesense of self-importance, require excessive admiration and have a sense ofentitlementF5ED6ECDB}

Front 44

Self-Monitoring

Back 44

Apersonality trait that measures an individual’s ability to adjust his or herbehavior to external, situational factors

Front 45

Risk Taking

Back 45

Howmuch time and information are needed to make a decision

Front 46

Proactive Personality

Back 46

Identify opportunities, show initiative,take actions vs passive react to situations, persevere until change occurs.

Front 47

Other-orientation

Back 47

Reflectextent to which decisions are affected by social influences and concerns vs ourwell-being and outcomes.

Front 48

Learning

Back 48

It is a permanent change in conduct / behavior as result of experience

Front 49

Classical Conditioning

Back 49

Pavlov's Dogs: Learning process, unconditioned stimulus generates unconditioned response

Front 50

Operant conditioning

Back 50

promoting behaviors: positive and negative reinforcement

Stopping behaviors: punishment and extinction

Front 51

social learning

Back 51

attention, retention, motor reproduction, and reinforcement