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27 Cards in this Set
- Front
- Back
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Active Listening |
Requires that the listener fully concentrates, understands, responds, and then remembers what is being said |
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Supportive Behavior |
Characterized by leaders who listen, communicate, recognize, and encourage their followers |
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Status |
One's formal position in the organizational chart |
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Metacommunication |
A nonverbal message that, although not expressed in words, accompanies a message that is expressed in words |
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Vocal Kinesic Communication |
Intonation, projection, and resonance of the voice |
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Brainstorming |
The generation of many ideas by team members |
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Cross-functional Team |
A team that brings together employees from various departments to solve a variety of problems |
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Interpersonal Intelligence |
The ability to read, emphasize, and understand others |
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Quality Assurance Team |
A team that focuses on product or service quality; projects can be either long term or short term |
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Listening For Information |
Listening that involves the search for data or material |
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Agenda |
A meeting outline that includes important information (e.g., date, beginning and ending times, places, topics to be discussed, and responsibilities of those involved) |
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Empathetic Listening |
Listening to others in an attempt to share their feelings or emotions |
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Role |
Tasks employees assume that involve power and authority that surpass their formal position in the organizational chart |
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Product Development Team |
Usually cross-functional in nature; a group of employees who concentrate on innovation and the development cycle of new products |
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Directive Behavior |
Characterized by leaders who give detailed rules and instructions and monitor closely that they are followed |
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Stroke |
An emotional response one gets during a communciation interaction that has either a positive or negative effect on feelings about oneself and others |
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Storming |
Stage 2 of team development, in which team members become acquainted with each other and the assigned task |
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Consensus |
Represents the collective opinion of the group, or the informal rule that all team members can live with at least 70% of what is agreed upon |
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Total Quality Management |
Focuses on creating a more responsible role for the worker in an organization by distributing decision-making power to the people closest to the problem, empowering employees to take initiate continuous improvements |
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Performing |
Stage 4 of team development, in which team members reach the optimal performance level |
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Casual Listening |
Listening for recreation, amusement, and relaxation |
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Intensive Listening |
Listening to obtain information, solve problems, or persuade or dissuade |
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Forming |
Stage 1 of team development, in which team members become acquainted with each other and the assigned task |
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Task Force |
A team of workers that is generally given a single goal and a limited time to achieve it |
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Norm |
A standard or average behavior |
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Visual Kinesic Communication |
Gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements |
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Norming |
Stage 3 of team development, in which team members develop strategies and activities that promote goal achievement |
