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23 Cards in this Set
- Front
- Back
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Stereotype |
Mental pictures that one group forms of the main characteristics of another group, creating performed ideas of what people in this group are like. |
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Stakeholders |
People inside and outside the organization who are affected by decisions |
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Upward Communication |
A type of communication that is generally a response to requests from supervisors. |
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Chronemics |
The study of how a culture perceives time and its use |
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Synergy |
A situation in which the whole is greater than the sum of the parts |
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Team |
A small number of people with complementary skills who work together for a common purpose |
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Social Media |
A group of internet-based applications that allow the creation and exchange of user-generated content |
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Horizontal (or Lateral) Communication |
Interactions between organizational units on the same hierarchical level |
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Diversity Skills |
The ability to communicate effectively with both men and women of all ages, cultures, and minority groups |
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Virtual Team |
3 or more people who collaborate from different physical locations, perform interdependent tasks, have shared responsibility for the outcome of the work, and rely on some form of technology to communicate with one another |
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Kinestics |
The study of body language, which is not universal, but, instead, learned from one's culture |
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Ethics |
The principles of right and wrong that guide one in making decisions that consider the impact of one's actions on others as well as on the decision maker |
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Context |
A situation or setting in which communication occurs |
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Telecommuting (or Teleworking) |
Working at home or other remote locations and sending and receiving work from the company office electronically |
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Ethnocentrism |
The assumption that one's own cultural norms are the right way to do things |
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Downward Communication |
A type of communication that flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organizational chart |
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Internal Messages |
Messages intended for recipients within the organization |
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Proxemics |
The study of cultural space requirements |
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Organizational Communication |
The movement of information within the company structure |
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External Messages |
Messages directed to recipients outside the organization |
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Formal Communication Network |
A network of communication flow typified by the formal organizational chart; dictated by the technical, political, and economic environment of the organization |
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Interferences |
Also called barriers; numerous factors that hinder the communication process |
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Informal Communication Network |
A network of communication flow that continuously develops as people interact within the formal system to acommodate their social and psychological needs |
