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18 Cards in this Set
- Front
- Back
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psychological tendency expressed by evaluating an entity with some degree of favor or disfavor
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attitude
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emotional component of an attitude
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affect
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state of tension that is produced when an individual experiences conflict between attitudes and behavior
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cognitive dissonance
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process of deriving attitudes from family, peer groups, religious organizations, and culture
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social learning
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pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences
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job satisfaction
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behavior that is above and beyond the call of duty
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organizational citizenship behavior
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strength of an individual's identification with an organization
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organizational commitment
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type of organizational commitment that is based on an individuals desire to remain in an organization
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affective commitment
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type of organizational commitment that is based on the fact that an individual cannot afford to leave
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continuance commitment
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type of organizational commitment that is based on an individual's perceived obligation to remain with an organization
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normative commitment
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mental states that typically include feelings, physiological changes, and the inclination to act
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emotions
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dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through nonverbal channels
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emotional contagion
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acting in ways consistent with one's personal values and the commonly held values of the organization and society
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ethical behavior
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enduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence
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values
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values that represent the acceptable behaviors to be used in achieving some end state
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instrumental values
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values that represent the goals to be achieved or the end states of existence
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terminal values
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personality characteristic indicating one's willingness to do whatever it takes to get one's own way
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machiavellianism
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process of moving through stages of maturity in terms of making ethical decisions
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cognitive moral development
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