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25 Cards in this Set
- Front
- Back
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When you look at investment in Capital |
1. Management 2. Key Performance drivers 3. Human Resources Process |
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Management |
Plans and goals you have A. Deals with outcomes B. Deals with money that you want to profit and Efficiency |
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Key Performance drivers |
What’s going to drive the company 1. Productivity- if employees are going to produce more over quality 2. Quality- ok to put out a lot but not well done 3. How innovative- how you are doing things other are not 4. Consumer services- whether you will be able to provide the services |
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HR process- to get to the levels |
1. Career development- get retardation, able to keep employees 2. Strategy in recruiting 3. Appraisal & Recognition |
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Other things HR Does |
1. Compliance with federal laws 2. Compensation and benefit laws 3. Health & safety law |
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Funding the right people Planning |
1. Look at who will be retiring 2. Where’s growth going to be 3. Who will be resigning |
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Finding the right people 2. Recruiting resources |
1. What kind of adds 2. Head hunters- pay people to get you the employees 3. Through social media & internet |
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Finding the right people 3. Selection process |
1. What type of applications you are putting out there 2. What you going to do with the interview process 3. Test- you have to decide what you testing for 4. Orientation- welcome the employee |
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Question to never ask in an interview |
1. Race 2. Religion 3. Marital Status or family plans |
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3 Key Methods for training |
1. Certification process- send people to school 2. Hire consultants services- they’ll come in and do the training 3. Learning management systems- go online to learn the material and show you did it. |
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With performance appraisal you do 360 feed back |
1. The job is multidimensional- your performance appraisal should be the same 2. Self-rating system- helps understand strength and weaknesses then employees have and develop a plan to what they need |
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Things to Avoid in Evaluations |
1. Stereotyping- assuming something just because the person appearance 2. Halo Effect- been bias by the overall impression of the person |
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Things you have to do in HR for compensation |
1 make sure wages & Salaries are up to date 2. Have equity on the compensation 3. Pay forPerformance-incentive pay, you set standards how u going to pay based on productivity |
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Right Sizing |
The same as downsizing, reducing the work force to equal the company needs to be efficient |
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6 Ways to downsize |
1. Fire- let people go & don’t hire them back 2. Layoff- not firing them because if u need them you’ll call them back 3. Attrition- when people leave you don’t fill out their position 4. Transfers- send people somewhere else 5. Early retirements- offer a bonus pack Yao they can go 6. Job sharing- have people work par time and don’t pay benefits |
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Diversity |
Maintaining a diverse workforce that has variety of employees |
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Inclusión |
The ability of the members of the company to feel as they are part of the group |
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Diversity Provides the Following |
1. Increases your talent pool- different ways to look at the same problem 2. Increases the ability to understand the market place 3. Enhances relationships 4. Protects u from A. High turnover- people wants to be included B. High levels from people with a trance problems C. Protects you against lawsuits |
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Things to Avoid when looking at Diversity |
1. Personal stereotyping or bias 2. Being Prejudice 3. Discrimination |
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Differences between stereotyping and Cultural 1. Stereotyping |
1. They are usually false assumptions 2. Assign negative to that stereotyping 3. Assumes that everyone in that group are all the same |
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Cultural Differences |
1. They tend to be true and verified by research 2. They are positive or neutral, never negative 3. Never see assumptions that everyone is the same |
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Test Types you see when hiring |
1. Skill test- can you doing 2. Knowledge - how much you know by studying 3. Fit |
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5 things you look for in an Emotional screening fit test |
Self-awareness- how well you know yourself 2. How well you manage your emotions 3. How well you motivate yourself 4. Empathy skill- how well you relate to others 5. How good are your social skills |
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How to deal with difficult employees |
1. Never label them 2. Deal with the bad behavior 3.Exantuate the Positive- be sincere, honest, never lie 4. Take control- if you allow the bad to continue it will only get worse 5. Always speak in private 6. Hold everyone accountable- the best way is to do appraisal 7. Termination |
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HR shaping Behavior |
1. Monitor- watch them 2. Be specific- on what is it that you want 3. Set the stage for success- set the proper environment 4. Support and give feedback 5. Always reinforce the positive |
