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15 Cards in this Set

  • Front
  • Back
high performance organizations
operates in a way that brings out the best in people and produces high performance resluts while creating high quality of work life environments
the individuals groups and other orgs affected by an organizations performance
value creation
tthe extent to which an organization satisfies the needs of strategic constituencies
total quality management
management that makes sure the org and al of its members are committed to high quality results, continuous improvement, and customer satisfaction
continuous improvement
the belief that everything done in the workplace should be continually evaluated and improved
human capital
the economc value of people wit hjob relevant abilities, knowledge, experience, ideas, energies, creativity, and dedication
knowledge workers
people whose minds instead of physical capabilities are critical assets for organizations.
intellectual capital
the expertise, competencies, and commitment of an organizations workforce.
allows people to use their talents to make decisions that affect their work
social capital
the performance potention represented in the relationships maintained among people at work.
constructive culture
members are encouraged to work together in ways that meet higher order human needs. more effective.
passive/defensive culture
members tend to act defensively in their working relationships, seeking to protect their security. less effective
aggressive/defensve culture
members tend to act forcefully in their working relationships to protect their status and positions. less effective
workforce diversity
how people differ in age, race, ethnicity, gender physical ability and sexual orientation
the pluralism and respect for diversity in the workplace.