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15 Cards in this Set
- Front
- Back
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high performance organizations
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operates in a way that brings out the best in people and produces high performance resluts while creating high quality of work life environments
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stakeholders
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the individuals groups and other orgs affected by an organizations performance
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value creation
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tthe extent to which an organization satisfies the needs of strategic constituencies
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total quality management
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management that makes sure the org and al of its members are committed to high quality results, continuous improvement, and customer satisfaction
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continuous improvement
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the belief that everything done in the workplace should be continually evaluated and improved
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human capital
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the economc value of people wit hjob relevant abilities, knowledge, experience, ideas, energies, creativity, and dedication
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knowledge workers
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people whose minds instead of physical capabilities are critical assets for organizations.
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intellectual capital
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the expertise, competencies, and commitment of an organizations workforce.
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empowerment
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allows people to use their talents to make decisions that affect their work
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social capital
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the performance potention represented in the relationships maintained among people at work.
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constructive culture
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members are encouraged to work together in ways that meet higher order human needs. more effective.
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passive/defensive culture
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members tend to act defensively in their working relationships, seeking to protect their security. less effective
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aggressive/defensve culture
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members tend to act forcefully in their working relationships to protect their status and positions. less effective
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workforce diversity
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how people differ in age, race, ethnicity, gender physical ability and sexual orientation
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multiculturalism
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the pluralism and respect for diversity in the workplace.
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