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24 Cards in this Set

  • Front
  • Back
organizational communication
process through which info moves and is exchanged throughout an organization
effective communication
the accuracy of communication
efficient communication
the cost of communication
kinesics
study of gestures and body postures
proxemics
the study of how space is utilized
semantic problems
poor choice or use of words, use the kiss principle
mum effect
where people are reluctant to give bad news
mbwa
mgt by wandering around. getting out of the office to talk to others when they do their job
decision making
the process of choosing a course of action for dealing with a problem or opportunity
steps in systematic decision making
recognize and define the problem, identify and analze options, choose action, implement, and evaluate
strategic risks
threats to the overall business
operational risks
threats to technology
programmed decision
routine problems that can be solved through standard responses
nonprogrammed decisions
solutions are specifically tailored to that situation
classical decision theory
assumes the mgr faces a clearly defined problem, knows all alternatives and choses optimal solution
behavioral decision theory
accepts bounded rationality, acts in terms ofa given situation
judgemental heuristics
simplifying strategies used to make decisions
availability heuristics
similarity to past occurrences that are easily remembered
representativeness heuristic
joins previous events and stereotypes
anchoring and adjustment heuristic
incremental adjustments
confirmation trap
only looking to see if solution is right and not looking for problems.
hindsight trap
overestimating the degree to which the event has already taken place could have been predicted
stages in the creative thinking process
preparation, concentration, incubationi, illumination, verification
culture
the way in which a group of people sovles problems