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27 Cards in this Set
- Front
- Back
Matrix Design |
Based on two overlapping bases of departmentalization. Vice presidents of each department is X, and project Managers are on the Y axis. |
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Lewin's phases of change |
Unfreezing, Implementation, Refreezing |
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Refreezing |
reinforcing and supporting the change so that it becomes a part of the system. |
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Implementation |
Implement the change |
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Implement the change |
individuals who will be affected by the impending change must be led to recognize why the change is necessary. |
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Resistance to change |
Uncertainty Threaten self interest Different Perceptions Feelings of loss |
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Organization development |
An effort that is planned, organization-wide and managed from the top, intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge. |
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Job Analysis |
A systematized procedure for collecting and recording information about jobs within an organization. |
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Training |
Teaching operational or technical employees how to do the hob for which they were hired. |
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Performance Appraisal |
A formal assessment of how well an employee is doing his or her job. |
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Job evaluation |
An attempt to assess the worth of each job relative to other jobs |
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Locus of Control |
The degree to which an individual believes that his or her behavior has a direct impact on the consequences of that behavior |
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Emotional intelligence (EQ) |
Extent to which people are self-aware, manage their emotions, motivate themselves, express empathy for others and possess social skills. Self awarenessManaging emotions Motivating oneself EmpathySocial Skill |
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Attributes |
Complexes of beliefs and feelings that people have about specific ideas, situations, or other people. Affective component-Feelings and Emotions an individual has toward a situation. Cognitive component- derived from knowledge an individual has about a situation Intentional Component- how an individual expects to behave toward or in the situation. |
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Cognitive dissonance |
Conflicting attitudes and intended behavior. Affective v Cognitive v intention |
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Myers briggs |
Extraversion V Introversion sensing v intuition Thinking v Feeling judging v perceiving |
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Maslows hierarchy of needs |
Suggests that people must satisfy five groups of needs in order- physiological, security, belongingness esteem and self actualization. |
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Physiological |
Food, base salary |
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Security |
Stability, pension plan |
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Belongingness |
Friendship, friends at work |
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Esteem |
Status, job title |
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Self Actualization |
Achievement, challenging job |
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two factor Theory of motivation |
suggests that people's satisfaction and dissatisfaction are influenced by two independent sets of factors-- motivation and hygiene factors. |
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Empowerment |
The process of enabling workers to set their own work goals, make decisions, and solve problems with their sphere of responsibility. |
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Participation |
The process of giving employees a voice in making decisions about their own work |
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Merit pay |
Pay awarded to employees on the basis of relative value of their contributions to the organization. |
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piece-rate incentive plan |
Reward system wherein the organization pays an employee a certain amount of money for every unit she or he produces. |