Mgmt 326 Practice Test

Front 1

Matrix Design

Back 1

Based on two overlapping bases of departmentalization. Vice presidents of each department is X, and project Managers are on the Y axis.

Front 2

Lewin's phases of change

Back 2

Unfreezing, Implementation, Refreezing

Front 3

Organization Development

Back 3

An effort that is planned, organization-wide and managed from the top, intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge.

Front 4

A SWOT analysis is an important step in:

Back 4

Determining an organization's strategic goals.

Front 5

To be promoted up through the ranks in an organization, an individual is likely to have a greater opportunity for success if he or she possesses a high level of:

Back 5

EQ.

Front 6

Highly successful teams are distinctive due to the fact that the team members have developed strong levels of:

Back 6

Communication and trust

Front 7

An SOP is a plan that:

Back 7

Is a standard plan that outlines steps to be followed in particular circumstances

Front 8

When delegating responsibilities and tasks to an employee, you will likely have the most success if you:

Back 8

Envision a range of acceptable results based on your direction to your employee and that person's background and skills.

Front 9

The most important reason to clearly define the vision for an organization is to:

Back 9

Communicate what will make a difference in the lives of the customers or clients that you serve

Front 10

Management as a process can be defined as:

Back 10

Helping employees accomplish tasks that achieve the organization's goals as efficiently as possible through organizing and executing plans.

Front 11

Transformational leadership is:

Back 11

Leadership that goes beyond ordinary expectations by transmitting a sense of mission, stimulating learning experiences and inspiring new ways of thinking.

Front 12

A force-field analysis identifies:

Back 12

Factors that facilitate or hinder organization change.

Front 13

Currently US Federal Laws do not prohibit employment discrimination in hiring employees based on:

Back 13

Sexual preference.

Front 14

Human Resources Management (HRM) is:

Back 14

A set of organizational activities directed toward attracting, developing and maintaining an effective workforce.

Front 15

The process of categorizing or labeling people on the basis of a single attribute is called:

Back 15

Stereotyping

Front 16

The four major areas of laws affecting Human Resources Management are:

Back 16

Equal Employment Opportunity, Compensation and Benefits, Labor Relations and Health and Safety

Front 17

A relatively permanent set of psychological and behavioral attributes that distinguish one person from another is:

Back 17

Personality

Front 18

The degree to which an individual believes that his or her behavior has a direct impact on the consequences of that behavior is:

Back 18

Locus of control

Front 19

Job analysis is:

Back 19

A procedure for collecting and recording information about jobs within an organization.

Front 20

An attempt to assess the worth of each job relative to other jobs is:

Back 20

Job evaluation

Front 21

What are the laws dealing with compensation and benefits?

Back 21

Family and Medical Leave Act-Fair Labor Standards Act -Employee Retirement Security Act

Front 22

In the handout page called Need Assessment (Operations), it is possible to determine when training will be most effective. Of the quadrants created by the axis of Ability to Do the Job and Current Performance, which square would be least likely to respond to training to improve performance?

Back 22

Knows how/Does not work effectively.

Front 23

In Chapter 15, emotional intelligence or EQ refers to:

Back 23

The extent to which people are self-aware, manage emotions, motivate themselves, express empathy and possess social skills.

Front 24

Income statements, balance sheets and audits are examples of the control of________________?

Back 24

Financial resources.

Front 25

Eight dimensions of product quality management

Back 25

Performance, features, reliability, conformance, durability, serviceability, aesthetics, perceived quality.

Front 26

Steps in the control process

Back 26

Set performance standards, measurement of actual performance, comparing actual performance with standards, analysing deviations, taking corrective action.

Front 27

A best way to integrate planning and control is to?

Back 27

Set goals and standards for control during the planning, develop controls as the plans develop and develop clear and understood linkages between planning and control.

Front 28

The four basic levels of control are?

Back 28

Strategic, structural, operations and financial controls.

Front 29

What are purposes of control in organizations?

Back 29

Limit the accumulation of error.-Adapt to environmental change. -Minimize costs.

Front 30

The process of managing operations control, resource acquisition and inventory so as to improve overall efficiency and effectiveness is known as?

Back 30

Supply Chain Management.

Front 31

What is comprehensive, organization-wide strategy for improving product and/or service quality on a systematic and continuous basis?

Back 31

Total quality management (TQM).

Front 32

What is SQC?

Back 32

It is a set of statistical techniques used to monitor quality control.

Front 33

When General Electric consolidated the the number of plants and increased the speed of production and delivery of industrial circuit breakers, they were taking actions to reduce___________.

Back 33

Cycle time.

Front 34

When jobs are grouped by activities around a product or a group of products, this arrangement is called:

Back 34

Product Departmentalization

Front 35

A matrix organization differs from other organization designs by the fact that it creates:

Back 35

A reporting relationship where an employee reports to more than one manager.

Front 36

A tall organization structure of an organization differs from a flat organization by:

Back 36

Having multiple layers of management.

Front 37

Factors affecting span of control according to the text include

Back 37

Organization size, workforce skill level, organization culture, managers responsibilities.

Front 38

Staff positions in organizations are

Back 38

Positions intended to provide expertise, advice and support.

Front 39

A U-form design is:

Back 39

A functional approach to departmentalization.

Front 40

Chain of command is:

Back 40

A clear and distinct line of authority among the positions in an organization.

Front 41

8 factors that influence the span of management.

Back 41

Competence of supervisor and subordinates, physical dispersion of subordinates, extent of non supervisory work in managers job, degree of required interaction, extent of standardized procedures, similarity of tasks being supervised, frequency of new problems, preferences of supervisors and subordinates.

Front 42

The rationale for grouping jobs by departmentalization is:

Back 42

The organization's growth exceeds the owner/manager's ability to supervise all of the employees.

Front 43

When designing an organization, your instructor has advised that "form follows_________."

Back 43

Function

Front 44

Change that is designed and implemented in an orderly and timely fashion in anticipation of future events is called?

Back 44

Planned change.

Front 45

What are the steps in re-engineering, where a company re-creates itself and is successful?

Back 45

Management support with a blend top level and bottom up perspectives.-Major redesign of all areas of an organization with a sense of urgency.-Systematic and comprehensive assessment of the organization to create new goals.

Front 46

Using Lewin 's Model for stages in organization change, what would be the best example of what he calls "unfreezing" ?

Back 46

Meeting with employees to help them understand that change is necessary.

Front 47

Force Field Analysis is a method to:

Back 47

Identify forces acting both for and against a change and to see where to focus attention to remove barriers.

Front 48

The biggest reason why people resist change in organizations (per the lecture) is due to:

Back 48

Loss or the potential for loss.

Front 49

A first-mover

Back 49

enters a segment of a market that offers a new opportunity because it is not currently being satisfied.

Front 50

General factors that contribute to the failure rate of small businesses include all of the following except:

Back 50

Overcapitlization

Front 51

pay a share of the income from the business in return for the use of such things as trademarks and business formulas?

Back 51

Franchising

Front 52

Service businesses are the fastest growing segment of small business enterprises mainly because of:

Back 52

Size of initial capital investment required

Front 53

Why do you think entrepreneurs with great businesses ideas fail?

Back 53

Fail to anticipate rapid growth and size of the business.

Front 54

Research has shown that manufacturing costs often fall as the number of units produced by an organization increases. This relationship between cost and production is called?

Back 54

Economy of scale

Front 55

Which of the following is considered to be a distinctive competency for small business?

Back 55

Ability to move quickly to seize new opportunities.

Ability to identify new markets.

Ability to identify new niches in established markets.

Front 56

sources of management advice for entrepreneurs

Back 56

Local economic development organizations such as greater Spokane

Small business administration (sba)

Service core of retired executives (score)