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13 Cards in this Set
- Front
- Back
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Attitudes |
Collections of beliefs, feelings and thoughts about how to behave in one's job, team or organization. |
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ABC |
A - affective: one's feelings about the job B - behavioral: one's beliefs about the job C - cognitive: one's thoughts an actions about how to behave in the job or team |
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Cognitive dissonance |
When people's behavior conflicts with their attitudes and beliefs. |
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Two work attitudes |
1. Job Satisfaction 2. Organizational Commitment |
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Attribute Theory |
Suggests that people observe behavior and then attribute causes to it. |
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ASA Theory by B. Schnieder |
The personality of a whole organization is largely a product of the personality of its workers.
Attraction - Selection - Attrition |
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Jungian Theory of Individual Differences |
Individual differences suggest that human similarities and differences can be understood by combining them with performances. |
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Myers Briggs Type Indicator (MBTI) |
Measures the Jungian Theory of Individual Differences.
It has four preferences that can be combined to form sixteen psychological types. |
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Social perception |
The process of interpreting information about other people. Characteristics: 1. Perceiver 2. Target (person being perceived) 3. Situation |
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Discounting principle |
When the situation is perceived to prompt a person's behavior rather than a person's personality. |
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Barriers to social perception |
1. Selective perception 2. Stereotyping 3. First impression error 4. Projection 5. Self Fulfilling Prophecy |
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Team behavior |
A pattern of actions by members of a team that (in)directly influences team effectiveness. |
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Three types of team behavior |
1. Performance behavior 2. Organizational Citizenship Behavior (OCB) 3. Dysfunctional behavior |
