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13 Cards in this Set
- Front
- Back
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transpires when there is transmission of information between one person and group of persons in an organization. |
Communication in the workplace |
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communication in the workplace becomes unprofessional when one fails to behave appropriately with ________ and _______. |
Courtesy and Respect |
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EMPLOYEES’ TOP FIVE SKILLS AND QUALITIES
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o Communication skills o Strong work ethics o Teamwork skills o Analytical skills o Initiative |
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TOP TEN COMMUNICATION SKILLS FOR WORKPLACE SUCCESS
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o Non-verbal communication o Clarity and Concision o Friendliness o Picking the right medium o Feedback o Confidence o Respect o Open-mindedness o Empathy o Listening |
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The hierarchical structure (chain of command) is the main channel for upward communications in healthcare organization. |
Upward flow |
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involves passing information from supervisors to subordinates |
Downward flow |
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The purpose of lateral communication is the sharing of information among peers at similar levels to keep organizational staff informed of all current practices, policies, and procedures (Spillan, et at., 2002). |
Horizontal Flow |
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Used when different units of an organization coordinates with each other |
Diagonal Flow |
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any information that individuals receive about their behavior. |
Feedback |
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It can be information related to the productivity of groups in an organization, or the performance of a particular individual. |
Feedback |
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FORMS OF FEEDBACK |
Descriptive – surveys, interviews Evaluative – questionnaire, feedback forms, evaluation forms Prescriptive - audio or videotapes of group interaction
It can also occur in activities such as market research, client surveys, accreditation, and employee evaluations (Liebler & McConnell, 2004). |
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are characteristics of the organization and its environmental setting. |
ENVIRONMENTAL BARRIERS |
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arise from the nature of individuals and their interaction with others. |
PERSONAL BARRIERS |
