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19 Cards in this Set

  • Front
  • Back
A small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
Work Team
Training team members to do all or most of the jobs performed by other team members
Cross training
As a result of making even greater use of work teams, many leading companies have experienced:
Greater customer satisfaction
Increased employee job satisfaction
Improved speed and efficiency
Improved service quality
What is a potential disadvantage associated with work teams?
High employee turnover
The least amount of team autonomy is found in
Traditional Work Groups
The highest level of team autonomy is found in
Self-designing Work Groups
The kind of team known as _____ not only provides advice and suggestions to management, but also has limited authority to make decisions and solve problems related to major tasks required to produce product or service.
Semi-Autonomous Work Group
_____ typically decreases team cohesiveness
Affective Conflict
An organization that rewards its team members through gainsharing is_____
sharing the financial value of performance gains
The process of finding, developing, and keeping the right people to form a qualified work force.
Human Resource Management
Federal Employment Law
Intent of anti-discrimination law to make factors such as gender, race, or age irrelevant in employment decisions
Bona Fide Occupational Qualifications (BFOQ's)
A limitation on weight and height, (because it is needed for the job) of individuals working in quality control at a company would be legal because of this law
Form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping ones job is dependent in whether an individual submits to sexual harassment
Quid Pro sexual harassment
Type of information collected as part of a job analysis
Work activities
Tools and equipment used
Knowledge, skills and utilities needed to do the job
Job context
Compensation other than wages or salaries
Employee Benefits
Is the process of finding, developing and keeping the right people to form a qualified work force
Human Resource Management
The first stage in human resource management
determine human resource needs
A ______ is a purposeful, systematic process for collection information on the important work related aspect of a job.
Job Analysis
The two most important results of a job analysis are
Job specification and job description