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19 Cards in this Set
- Front
- Back
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environmental scanning |
involves searching the environment for important events or issues that might affect an organization or industry (American Hospital Association relaying information to subordinates inside and outside of their organization about important health issue) |
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general environment |
the economic, technological, sociocultural, and political/legal trends that indirectly or directly affect all organiztions
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legal/political - government/business interaction, regulatory agencies |
- component of the general environment that includes legislation, regulations, and court decisions that govern and regulate business behavior - civil rights act = no sexual harassment or employee customer abuses - medical leave act = 12 months leave for illnesses - wrongful termination = firing employees for the wrong reasons
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technological |
the knowledge, tools, and techniques used to transform inputs to outputs |
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economic |
- business confidence indices: indices that show managers' level of confidence about future business growth - the economy influences basic business decision, such as whether to hire more employees, expand production, or take out loans to purchase equipment (managers scan for these things) |
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sociocultural |
- refers to the general environment and to it's demographic, general behavior, attitudes, and beliefs of people in a particular society 2 Part Include... 1: number of people with a particular skill will affect how managers staff 2: sociocultural changes in behavior, attitudes, and beliefs affect the demand for a business products or services |
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specific environment |
each organization also has a specific environment that is unique to that firm's industry and directly affects the way it conducts day to day business |
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customer component |
- reactive customer monitoring: identifying and addressing customer trends and problems after they occur (listening to customers complaint and responding to them i.e. promoters, passives, and detractors) - proactive customer monitoring: identifying and addressing customer trends and problems before they occur (travel agent watching social media account and commenting or posting their advice to gain business) |
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suppliers |
- companies that provide material, human, financial, and informational resources to other companies - supplier dependence: degree to which a company relies on that supplier because of the importance of the supplier's product o that company and the difficulty of finding those supplies from other companies - buyer dependence: degree to which a supplier relies on the buyer because of the importance of that buyer to the supplier's sales and the difficulty of finding other buyers of its products - opportunistic behavior: high degree of buyer - seller dependence where on party benefits at the expense of the other - relationship behavior: mutually beneficial relationship between buyers and sellers |
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competition component |
- companies in the same industry that sell similar products or services - competitive analysis involves identifying competition, anticipating their moves, and determining their strengths and weaknesses |
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industry regulation |
- consists of regulations and rules that govern the practices and procedures of specific industries, businesses, and professionals (NYC mayor passing a regulation on the amount of sugar in soft drinks) |
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advocacy groups |
- groups of concerned citizens who band together to try to influence the business practice of specific industries, businesses, and professions - public communications: voluntary participation by the news media and advertising industry to send out an advocacy's group message - media advocacy: framing a groups concerns as public issues through exposing questionable, exploitative, or unethical practicing creating controversy through news media - product boycott: tactic when an advocacy group actively tries to persuade consumer not to purchase a company's product or service
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internal environment |
consists of trends and events within an organization that affect the management, employees, and organizational cultures |
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organizational cultures |
the values, beliefs, and attitudes shared by organizational members |
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organizational symbols |
visible signs of an organization's culture, such as the office design and layout, company dress code, and company benefits and perks, like stock options, personal parking spaces, or the private company dining room |
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organizational stories |
stories told by organizational members to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decision, and actions |
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organizational heroes |
people admired for their qualities and achievement within the organization |
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adaptive/unadaptive |
-unadaptive (mechanistic): "living in a box", fixed duties, high formalization, centralized decision authority -adaptive (organic): collaborative, adaptable duties, decentralized decision authority |
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employees (their goals v. employer's goals) |
-must find a way to bring everyones goals in alignment -unions were created to makes these situations more delicate
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