Management Chapter 3

Front 1

The external ______________ environment includes all elements existing outside boundary of the organization that have the potential to affect the organizations.;;eg:competitors,economic conditions;;there's 2 components to this

Back 1

organizational environment

Front 2

The ____ environment is closer to the organization and includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. eg: competitors, suppliers, customers and the labor market.

Back 2

task environment

Front 3

The __________ environment affects organization indirectly. It includes social, economic, legal-political, international, natural and technological factors that influence all organizations about equally.

Back 3

general environment

Front 4

An organizational ___________ is a system formed by the interaction among a community of organizations in the environment. Includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive.

Back 4

organizational ecosystem

Front 5

The organizational also has an ____________ environment, which includes the elements within the organization's boundaries. eg: current employees, management, and especially corporate culture, which defines employee behavior in the internal environment and how well the organization will adapt to the external environment.

Back 5

internal environment

Front 6

Those people and organizations in the environment that acquire goods or services from the organization are ____________.

Back 6

customers

Front 7

Organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to as ______________.

Back 7

competitors

Front 8

__________ provide the raw materials that the organization uses to produce its output.

Back 8

Suppliers

Front 9

A ________ chain is a network of multiple businesses and individuals that are connected through the flow of products or services.

Back 9

supply chain

Front 10

The _______ market represents people in the environment who can be hired to work for the organization.

Back 10

labor market

Front 11

As managers expand into global markets, they have to consider the ______________ dimension of the external environment, which includes events originating in foreign countries, as well as new opportunities for U.S. companies in other countries.

Back 11

international dimension

Front 12

The ________________ dimension of the general environment includes scientific and technology advancements in a specific industry, as well as in society at large.

Back 12

technological dimension

Front 13

The ________________ dimension of the general environment represents the demographic characteristics, norms, customs, and values of the general population.

Back 13

sociocultural dimension

Front 14

The ____________ dimension represents the general economic health of the country or region in which the organization operators.

Back 14

economic dimension

Front 15

The _____-__________ dimension includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.

Back 15

legal-political dimension

Front 16

The __________ dimension includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.

Back 16

natural dimension

Front 17

_________ issues are events and forces that alter an organization's ability to achieve its goals. As environmental turbulence increases, strategic issues emerge more frequently.

Back 17

Strategic issues

Front 18

Boundary _________ links to and coordinates the organization with key elements in the external environment.;; eg: business intelligent such as big data analysis

Back 18

Boundary spanning

Front 19

A ________ occurs when two or more organizations combine to become one.

Back 19

merger

Front 20

A ______ venture is a strategic alliance or program by two or more organizations.

Back 20

joint venture

Front 21

_______________________ partnerships reduce boundaries and increase collaboration with other organizations

Back 21

Interorganizational partnerships

Front 22

***An object that conveys meaning to others is a ________

Back 22

symbol

Front 23

***Which is not part of an organization general environment?

Back 23

These are: (which are indirectly)

Technological, Natural, Sociocultural, Economic, Legal/Political/International

Front 24

***Language, values, religion, and education all describe which dimension in the international environment?

Back 24

Sociocultural

Front 25

***Mcdonald's "I'm lovin it" is an example of a ________

Back 25

slogan

Front 26

Organizational _________ is the set of key values, beliefs, understandings, and norms shared by members of an organization

Back 26

culture

Front 27

A _________ is an object, act, or event that conveys meaning to others.

Back 27

symbol

Front 28

A _______ is a narrative based on true events and is repeated frequently and shared among organizational employees.

Back 28

story

Front 29

A ______ is a figure who exemplifies the deeds, characters, and attributes of a strong culture.

Back 29

hero

Front 30

A ________, such as Disney's "The happiest place on Earth," succinctly expresses a key corporate value.

Back 30

slogan

Front 31

Managers hold ____________, planned activities at special events, to reinforce company values.

Back 31

ceremonies

Front 32

The _____________ culture is characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses.

Back 32

adaptability culture

Front 33

An _______________ culture is a results-oriented culture that values competitiveness, personal initiative, and achievement.

Back 33

achievement culture

Front 34

A culture that places high value on meeting the needs of employees and values cooperation and equality is an ______________ culture.

Back 34

involvement culture

Front 35

A ______________ culture values and rewards a methodical, rational, orderly way of doing things.

Back 35

consistency culture

Front 36

Managers emphasize both values and business results to create a _____-______________ culture

Back 36

high-performance culture

Front 37

_________ leaders define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions.

Back 37

Cultural leaders