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21 Cards in this Set
- Front
- Back
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_____: an act of exchanging information
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Communication
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Managers spend ____ of their time communicating
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1/3
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What is communicating?
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Two way,
used to inform, command, instruct and assess |
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_______: An interactive process between individuals that involves sending and receiving verbal and nonverbal messages
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Interpersonal Communication
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______: Type of interpersonal communication.No two way feedback. Given by managers to convey information.
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One- Way Communication
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_____:(type of interpersonal communication) information flows in two directions. What are your thoughts?
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Two- Way communication
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_______: The science or study of the meanings of words and symbols
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Semantics
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_____:deals with the mental and sensory processes an individual uses in interpreting information received
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Perception
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Good communication is _____ &_____
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Perceptive and Emotional
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3 Principles of good Writing
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1. Write Simple
2. Appropriate Content and Tone 3. Proofread |
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Managers should master both ____ &_____ communication
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Written and Verbal
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_____:informal channels of communication within an organization
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The grapevine
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__________: a global collection of independently operating, but interconnected computers.
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Internet
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______: a private, corporate, computer network that uses Internet products and technologies to provide multimedia applications within organizations
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Intranet
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More than ________ languages are spoken, and about _____ of these are official languages of nations
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3,000
100 |
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_______:
-pictures, graphs, tables and slides |
visual restatements
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_______: use facials and hand movements
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Gestures
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_______:act out as much as possible
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Demonstrations
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_______:Communication that moves to suboordinate
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Downward communication
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_____: Communication that is talking to a manager
-must be reinforced, not punished |
Upward communication
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_______: Communication that is collaborative. Across organization. Should have cross-functional teams. Diverse
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Horizontal communication
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