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23 Cards in this Set
- Front
- Back
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Communication only takes place when a common understanding is reached between the parties.
TF |
True
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The feedback phase of communication starts with the receiver of the message who then become the sender.
TF |
True
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There is one best communication medium for every manager to use.
TF |
False
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Wheel communication networks are seldom found in command groups that have pooled task interdependence.
TF |
False
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Firewall security systems are used to prevent competitors from reading another company's Intranet correspondence.
TF |
True
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The sharing of information between two or more people to reach a common understanding is called:
perception. communication. noise. the intranet. |
communication
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When information is shared between two or more people, this is the ________ phase, and when a common understanding among the parties is reached, this is the ________ phase.
transmission; feedback noise; feedback feedback; noise feedback; transmission |
transmission; feedback
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The amount of information that a communication medium can carry is called:
information richness. telecommuting. information distortion. jargon. |
information richness.
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When a group of taxi drivers all communicate with the same dispatcher, this is an example of the ________ network.
wheel. chain. all-channel circle. |
wheel
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Unofficial information of interest to workers in an organization that does not have an identifiable source and which may or may not be true is called:
telecommunication. noise. rumor. jargon. |
rumor
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Managers at ABC Company attempt to gain a competitive advantage by updating production processes to take advantage of the latest technologies. These managers are primarily focusing on which aspect of the organization?
Customer responsiveness Innovation Efficiency Quality None of the above |
Efficiency
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In the feedback phase of the communication process, the __________ becomes the sender and __________ the message through a chosen __________.
Sender; encodes; medium Sender; decodes; context Receiver; encodes; medium Receiver; decodes; context None of the above |
Receiver; encodes; medium
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According to management scholars, managers spend approximately what percentage of their time in communication activities?
25 percent 40 percent 50 percent 65 percent 85 percent |
85 percent
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Managers should select the most appropriate medium for each message that they send to subordinates.
True False |
True
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A manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character. This manager is acting according to which management principle?
A) Management by wandering around MBO Groupthink The paper trail Groupware |
The paper trail
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Wheel communication networks are often found in command groups that have pooled task interdependence.
True False |
True
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In the wheel communication network, communication occurs in an __________ manner and in __________ time than it does in an all-channel network.
Inefficient; more Inefficient; less Efficient; more Efficient; less None of the above |
Efficient; less
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A company-wide system of computer networks is called an "intranet".
TF |
True
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Managers are most likely to successfully use groupware when:
The work is individual-based The organization has a flexible culture Employees train themselves The organization's rewards are individual-based The organization has a rigid hierarchy |
The organization has a flexible culture
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When the sender of a message withholds part of the message because she feels that the receiver will not want to receive certain information, this is known as:
Noise De-enriching a message Filtering Jargon Receiver bias |
Filtering
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Communication
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Sharing information to reach a common understanding
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Decoding
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critical point where the receiver interprets and tries to make sense of the message
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Perception
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process though which people interpret
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