Itm Chapter 5

Front 1

Management

Back 1

is a process by which organizational goals are achieved through the use of resources (people, money, energy, materials, space, time).

Front 2

Managers have three basic roles:

Back 2

Interpersonal roles: figurehead, leader, liaison
Informational roles: monitor, disseminator, spokesperson
Decisional roles: entrepreneur, disturbance handler, resource allocator, negotiator.

Front 3

Interpersonal roles:

Back 3

figurehead, leader, liaison

Front 4

Informational roles:

Back 4

monitor, disseminator, spokesperson

Front 5

Decisional roles:

Back 5

entrepreneur, disturbance handler, resource allocator, negotiator

Front 6

Decision

Back 6

refers to a choice that individuals and group make among two or more alternatives.

Front 7

Decision making

Back 7

is a systematic process composed of three major phases: intelligence, design and choice (Simon 1977), with the implementation phase added later.

Front 8

intelligence phase

Back 8

phase 1: What is the problem

Front 9

design phase

Back 9

phase 2: what are my options

Front 10

Choice phase

Back 10

phase 3: pick an option and decide how to implement it

Front 11

Why managers need IT Support

Back 11

-The number of alternatives to be considered constantly increases.
-Decisions must be made under time pressure.
-Decisions are more complex.
-Decision makers can be in different locations and so is the information.

Front 12

Highly structured problems

Back 12

are routine and repetitive problems for which standard solutions exist.
Ex: order entry

Front 13

Unstructured problems

Back 13

are fuzzy, complex problems for which there are no cut-and-dried solutions.
Ex: building a new plant

Front 14

Semistructured problems

Back 14

are problems in which only some of the decision process phases are structured.
Ex: Loan approval

Front 15

nature of decisions

Back 15

operational control
management control
strategic control

Front 16

operational control

Back 16

executing specific tasks efficiently and effectively
(and management control and
strategic control = nature of decisions)

Front 17

management control

Back 17

acquiring and using resources efficiently in accomplishing organizational goals
(and operational control and
strategic control = nature of decisions)

Front 18

strategic planning

Back 18

the long range goals and policies for growth and resource allocation
(and operational control and
management control = nature of decisions)

Front 19

two dimensions that go into decision making

Back 19

1. problem structure
2. the nature of decisions

Front 20

The Decision Matrix, where do Lower and middle level managers fall and professional staff and senior executives fall?

Back 20

Lower Level- 1,2,4
Middle Level/Professional staff- 3,5,7
Senior Executives- 6,8,9

Front 21

What is Business Intelligence?

Back 21

referes to applications and technologies for consolidating, analyzing, and providing access to vast amounts of data to help users make better business and strategic decisions

Front 22

The scope of business intelligence with smaller organizations use

Back 22

excel spreadsheets

Front 23

The scope of business intelligence with larger organizations use

Back 23

Data mining, predictive analytics, dashboards

Front 24

The development of a single or a few related BI applications

Back 24

-the BI target is often a point solution for a departmental need, ex, campaign management in mkting. Orgs usually create a "data mart" to store the necessary data

Front 25

Development of infrastructure to support enterprisewide BI

Back 25

This BI target supports current and future BI needs. "Enterprise data warehouse"
Sponsorship, approval, funding at senior management

Front 26

Support for Organizational Transformation

Back 26

with this target, BI is used to fundamentally transform the ways in which a company competes in the marketplace. BI supports a new business model and enables the business strategy.
uses data warehouse "enterprise data warehouse"
Sponsorship, approval, funding at the highest organizational levels

Front 27

Multidimensional Analysis or Online Analytical Processing (OLAP)

Back 27

(1) Provides users with a look at what is happening or what has happened.
(2) Allows users to analyze data in such a way that they can quickly answer business questions.
"slicing and dicing" data stored in dimensional format, drilling down the data to greater detail, and aggregating the data

Front 28

Data mining

Back 28

refers to the process of searching for valuable information in a large database, data warehouse, or data mart.
-Data mining performs two basic operations:
1. Predicting trends and behaviors;
2. Identifying previously unknown patterns and relationships.

Front 29

Decision Support Systems

Back 29

Business Inteeligence systems that combine models and data in an attempt to solve semistructured and some unstructured problems with extensive user involvement.

Front 30

Decision Support System capabilities

Back 30

Sensitiviy analysis
What-if analysis
Goal-seeking analysis

Front 31

Sensitivity analysis

Back 31

is the study of the impact that changes in one (or more) parts of a model have on other parts.

Sensitiviy analysis
What-if analysis
Goal-seeking analysis

Front 32

What-if analysis

Back 32

is the study of the impact of a change in the assumptions (input data) on the proposed solution.

Sensitiviy analysis
What-if analysis
Goal-seeking analysis

Front 33

Goal-seeking analysis

Back 33

is the study that attempts to find the value of the inputs necessary to achieve a desired level of output.

Sensitiviy analysis
What-if analysis
Goal-seeking analysis

Front 34

A dashboard

Back 34

a BI application that:
Provide rapid access to timely information.
Provide direct access to management reports.
Are very user friendly and supported by graphics.

Front 35

Bloomberg Terminal

Back 35

a privately help company, provides a subscription service that sells financial data, software to analyze these data, trading tools, and news (electronic, print, tv, radio)

Front 36

The management cockpit

Back 36

is a strategic management room that enables top-level decision makers to pilot their businesses better.
The environment encourages more efficient management meetings and boosts team performance via effective communication.
Key performance indicators and information relating to critical success factors are displayed graphically on the walls of the meeting room.
External information can be easily imported to the room to allow competitive analysis.

Front 37

Data visualization

Back 37

is the process of presenting data to users in visual formats, thereby making IT applications more attractive and understandable to users.
-geographic information systems
-reality mining

Front 38

Geographic information systems GIS

Back 38

a computer-based system for capturing, integrating, manipulating, and displaying data using digitized maps.
-every record or digital object as an identified geographical location, this process is called geocoding, enabling users to generate info for planning, problem solving, and decision making-- making it easier for managers to visualize the data

Front 39

Reality mining

Back 39

using GIS and GPS together produce a new type of technology, reality mining, allowing analysts to extract info from the usage patterns of mobile phones and other wireless devices.

Front 40

Corporate performance management (CPM)

Back 40

is involved with monitoring and managing an organization's performance according to key performance indicators, ex. revenue, return on investment, overhead, operational costs.
For online businesses, CPM includes additional factors ex. number of page views, server load, network traffic, and transactions per second

Front 41

Business intelligence

Back 41

a broad category of applications, technologies, and processes for gathering, storing, accessing, and analyzing data to help business users make better decisions

Front 42

management

Back 42

a process by which organizational goals are achieved through the use of resources

Front 43

models (in decision making)

Back 43

Simplified representations, or abstractions, of reality

Front 44

productivity

Back 44

the ratio between the inputs to a process and the outputs from that process