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41 Cards in this Set
- Front
- Back
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structured decisions
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operational decisions which arise in situations where established processes offer potential solutions
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semi-structured decisions
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managerial decisions which occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead a definite recommended decision
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unstructured decisions
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strategic decisions which occur in situations in which no procedures or rules exist to guide decision makers toward the correct choice
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transactional data
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encompasses all the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks
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analytical information
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encompasses all organizational information, and its primary purpose to support the performing of managerial analysis tasks
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online transactional processing
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the capturing of transaction and event information using technology to 1. process the information according to defined business rules, 2. store the information and 3. update existing information to reflect the new information
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online analytical processing
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the manipulation of information to create business intelligence in support of strategic decision making
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business intelligence
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information that people use to support their decision-making efforts
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consolidation
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involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
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drill-down
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enables users to get details, and details of details, of information
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slice-and-dice
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the ability to look at information from difference prosepctives
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key performance indicators
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measures that are tied to business drivers
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efficiency IS metrics
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measures the performance of the IS system itself including throughput, speed and availability
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effectiveness IS metrics
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measures the impact IS has on business processes and activities including customer satisfaction conversion rates and sell-through increases
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benchmarks
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baseline values the system seeks to attain
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benchmarking
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the process of continuously measuring system results, compating those results to optimal system performance (benchmark values) and identifying steps in procedures to improve system performance
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transaction processing system (TPS)
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the basic business system that serves the operational level (analysts) in an organization
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decision support system (DSS)
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models information to support managers and business professionals during the decision-making process
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sensitivity analysis
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the study of the impact that changes in one (or more) parts of the model have on other parts of the model
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what-if analysis
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checks the impact of a change in an assumption on the proposed solution
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goal-seekign analysis
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finds the inputs necessary to achieve a goal such as desired level of output
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executive information systems (EIS)
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a specialized DSS that supports senior level executives within the organization
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digital dashboards
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integrates information from multiple components and tailors the information to individual preferences
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intelligent systems
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various commercial applications of artificial intelligence
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artificial intelligence (AI)
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stimulates human intelligence, such as the ability to reason and learn.
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expert systems
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computerized advisory programs that imitate the reasoning process of experts in solving difficult problems
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neural network
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a category of AI that attempts to emulate the way the human brain works
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fuzzy logic
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a mathematical method of handling imprecise or subjective information
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genetic algorithm
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an artificial intelligence system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem
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intelligent agent
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a special-purpose knowledge-based information sysytem that accomplishes specific tasks on behalf of its users
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shopping bot
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software that will search several retailer web sites and provide a comparison of each retailers offerings including price and availability
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virtual reality
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a computer-generated environment that can be a simulated world or an imaginary world
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business process
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a standard set of activities that accomplishes a specific task, such as processing a customers order
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customer facing processes
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the result in a product or service that is received by an organizations external customer
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business facing process
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invisible to the external customer but essential to the effective management of the business; include goal setting, day-to-day planning, performance feedback, rewards and resource allocation
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business process improvement
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attempts to understand and measure a business process and make performance improvements on that process accordingly
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business process modelling
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the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence
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business process model
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a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint
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as-is process models
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represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes
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to-be process models
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shows the results of applying change improvement opportunitites to the current (as-is) process model
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business process management
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integrated all of an rogations business processes to make individual processes more efficient
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