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28 Cards in this Set
- Front
- Back
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1. Business-driven information systems
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systems that are implemented to support a company’s competitive business strategy
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2. Business process
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a standardized set of activities that accomplishes a specific task, such as processing a customer’s order
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3. Business-to-business (B2B) marketplace
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applies to businesses buying from and selling to each other over the internet
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4. Buyer power
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high when buyers have many choices of whom to buy from and low when their choices are few
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5. Chief information officer (CIO)
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responsible for (1) overseeing all uses of information systems and (2) ensuring the strategic alignment of IT with business goals and objectives
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6. Chief knowledge officer (CKO)
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responsible for collecting, maintaining, and distributing the organization’s knowledge
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7. Chief privacy officer (CPO)
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responsible for ensuring the ethical and legal use of information within an organization
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8. Chief security officer (CSO)
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responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses
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9. Chief technology officer (CTO)
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responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology
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10. Competitive advantage
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a product or service that an organization’s customers place a greater value on than similar offerings from a competitor
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11. Data
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raw facts that describe the characteristics of an event
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12. Environmental scanning
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the acquisition and analysis of events and trends in the environment external to an organization
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13. First-mover advantage
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an organization can significantly impact its market share by being first to market with a competitive advantage
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14. Five forces model
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helps determine the relative competitive attractiveness of an industry
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15. Information
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data converted into a meaningful and useful context
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16. Information systems (IS)
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computer-based tools that people use to work with information and that support the information and information-processing needs of an organization
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17. Information technology (IT)
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the acquisition, processing, storage, and dissemination of vocal, pictorial, textual, and numerical information by a microelectronics based combination of computing and telecommunications
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18. Knowledge
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actionable information
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19. Loyalty programs
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reward customers based on the amount of business the do with a particular organization
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20. Management information systems (MIS)
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the function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization
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21. Private exchange
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a B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid
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22. Reverse auction
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an auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price
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23. Rivalry among existing competitors
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high when competition is fierce in a market and lower when competition is more complacent
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24. Supplier power
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high when buyers have few choices of whom to buy from and low when their choices are many
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25. Switching costs
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the costs that can make customers reluctant to switch to another product or service
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26. Threat of new entrants
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high when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market
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27. Threat of substitute products or services
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high when there are many alternatives to a product or service and low when there are few alternatives from which to choose
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28. Value chain
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views an organization as a series of processes, each of which adds value to the product or service for each customer
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