Introducing Management

Front 1

knowledge worker

Back 1

someone whose mind is a critical asset to employers.

Hint 1

dominated by them

Front 2

Self Awareness

Back 2

building on strengths and overcome weaknesses and help us avoid seeing ourselves more favorably than is justified.

Hint 2

"the open" "the hidden" " the blind spot" "the unknown"

Front 3

Intellectual Capital Equation

Back 3

intellectual capital= competency x commitment

Front 4

Intellectual Capital

Back 4

the collective brainpower or shared knowledge of a workforce.

Front 5

Commitment

Back 5

your willingness to work hard in applying them to important tasks.

Front 6

Competency

Back 6

represents talents or job relevant capabilities.

Front 7

Tech IQ

Back 7

ability to use technology and to stay informed on the latest technological developments

Front 8

Globalization

Back 8

is the worldwide interdependence of resource flows, product markets, and business competition that characterizes our country.

Front 9

ethics

Back 9

set moral standards of what is "good" and "right" in one's behavior.

Front 10

job migration

Back 10

occurs when firms shift jobs from one country to another.

Front 11

Workforce diversity

Back 11

Describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness.

Front 12

Glass Ceiling Effect

Back 12

Is an invisible barrier limiting career advancement of women and minorities.

Front 13

Prejudice

Back 13

Is the display of nagative, irrational attitudes toward members of diverse populations.

Front 14

Discrimination

Back 14

Actively denies minority members the full benefits of organizational membership.

Front 15

Free-agent economy

Back 15

People change jobs more often, and many work on independent contracts with a shifting mix of employers.

Front 16

Self management

Back 16

Is the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.

Front 17

Shamrock organization

Back 17

Operates with a core group of full-time long-term workers supported by others who work on contracts and part-time.

Front 18

Organization

Back 18

Is a collection of people working together to achieve a common purpose.

Front 19

Productivity

Back 19

Is the quantity and quality of work performance, with resource utilization considered.

Front 20

Performance effectiveness

Back 20

Is an output measure of task or goal accomplishment.

Front 21

Board of directors

Back 21

Are supposed to make sure an organization is run right.

Front 22

Top managers

Back 22

Guide the performance of the organization as a whole or of one of its major parts.

Front 23

Line managers

Back 23

Directly contribute to providing the organizations goods or services

Front 24

Staff managers

Back 24

Use special technical expertise to advise and support line workers

Front 25

Functional managers

Back 25

Are responsible for one area, such as finance, marketing, production, personnel, accounting, or sales.

Front 26

General managers

Back 26

Are responsible for complex, multifunctional units.

Front 27

Administrator

Back 27

Is a manager in a public or nonprofit organization.

Front 28

Accountability

Back 28

Is the requirement to show performance results to a supervisor.

Front 29

Corporate governance

Back 29

Occurs when a board of directors holds top management accountable for organizational performance.

Front 30

Effective manager

Back 30

Helps others achieve high performance and satisfaction at work.

Front 31

Quality of work life

Back 31

Is the overall quality of human experiences in the workplace.

Front 32

Upside-down pyramid

Back 32

View of organizations shows customers at the top being served by workers who are supported by a managers.

Front 33

Planning

Back 33

Is the process of setting objectives and determining what should be done to accomplish them.

Front 34

Organizing

Back 34

Is the process of assigning tasks, allocating resources, and coordinating work activities.

Front 35

Controlling

Back 35

Is the process of measuring performance and taking action to ensure desired results.

Front 36

Agenda setting

Back 36

Develops action priorities for accomplishing goals and plans.

Front 37

Networking

Back 37

Is the process of creating positive relationships with people who can help advance agendas.

Front 38

Social capital

Back 38

Is a capacity to get things done with the support and help of others.

Front 39

Conceptual skill

Back 39

Is the ability to think analytically to diagnose and solve complex problems.