Bus Management

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Management

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the process of coordinating people and other resources to achieve the goals of an organization

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planning

Back 2

establishing goals and deciding how to accomplish them

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mission

Back 3

a statement of the basic purpose that makes an organization different from others.

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strategic planning process

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the establishment of an organization major goals and objective and the allocation of resources to achieve them

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goal

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an end result that an organization is expected to achieve over a one to ten year period.

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objective

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a specific statement detailing what an organization intends to accomplish over a shorter period of time

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core competencies

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approaches and processes that a company performs well that may give it an advantages over its competitprs

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strategic plan

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an outline of the actions by which an organization intends to accomplish its goals and objectives

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strategic plan

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an organization's broadest plan developed as a guide for major policy-setting and decision-making

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tactical planning

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a smaller scale plan developed to implement a strategy

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operational plan

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a type of plan designed to implement tactical plans

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contingency plan

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a plan that outlines alternative courses of action that may be taken if an organization's other plans are disrupted or become ineffective

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directing

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the combining processes of leading and motivating

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top manager

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an upper-level executive who guides and controls the overall fortunes of an organization

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operations manager

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a manager who manages the systems that convert resources into goods and services

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marketing manager

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a manager who is responsible for facilitating the exchange of products between and organization and its customers or clients.

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conceptual skills

interpersonal skills

technical skills

communicational skills

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the ability to think in abstract terms

the ability to deal effectively with other people

specific skills needed to accomplish a specialized activity

the ability to speak, listen, and write effectively

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total quality management

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the coordination of efforts directed at improving customer satisfaction, increasing employee participation,strengthening supplier partnerships, and facilitating an organisational atmosphere of continuous quality improvement.

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job specialization

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the separation of an organizational activities into distinct tasks and the assignment of different tasks to different people

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decentralized organization

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an organization in which management consciously attempts to spread authority widely in the lower levels of the organization

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centralized organization

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an organization that systematically works to concentrate authority at the upper levels of the organization

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matrix structure

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an organizational structure that combines vertical and horizontal lines of authority, usually by superimposing product departmentalization on a functionally departmentalized organization

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network structure

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an organizational structure in which administration is the primary function, and most other functions are contracted out to other firms

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informal organization

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the pattern of behavior and interaction that stems from personal rather than official relationships

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informal group

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a group created by the members themselves to accomplish goals that may or may not be relevant to an organization

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operations management

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all the activities required to produce goods and services

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reshoring

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a situation in which us manufacturers bring manufacturing jobs back to the US

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synthetic process

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a process in operations management in which raw materials or components are combined to create a finished product

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planning horizon

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the period during which and operational plan will be in effect

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materials requirements planning

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a computerised system that integrates production planning and inventory control

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Six sigma

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a disciplined approach that relies on statistical data and improved methods to eliminate defects for a firm's products and services

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human resources planning

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the development of strategies to meet a firm's future human resources needs

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Comparable worth

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a concept that seeks equal compensation for jobs requiring the same level of education, training , and skills

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flexible benefit plan

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compensation plan whereby an employee receives a predetermined amount of benefit dollars to spend on a package he or she has selected to meet individual needs