Intro To Business Chapter 7

Front 1

1. A ____________________ is a planning tool used to analyze an organization's strengths,

weaknesses, opportunities, and threats.

Back 1

SWOT Analysis

Front 2

2. Individuals and units within the firm called ___________________ receive services from

other individuals or units.

Back 2

Internal customers

Front 3

3. _________________are specific short- term statements detailing how to achieve the

organization's goals.

Back 3

Objectives

Front 4

4. The process of __________________ involves developing detailed, short-term statements

about what is to be done, who is to do it, and how it is to be done.

Back 4

tactical planning

Front 5

5. Finding the right information, keeping the information in a readily accessible place, and

making the information known to everyone in the firm is known as ____________

Back 5

knowledge management

Front 6

6. The level of management that includes general managers, division managers, and branch

and plant managers who are responsible for tactical planning and controlling is called

Back 6

middle management

Front 7

7. The process of_____________means choosing among two or more alternatives .

Back 7

decision making

Front 8

8. An individual who uses ______________________ makes managerial decisions without

consulting others.

Back 8

autocratic leadership

Front 9

9.The management function of __________________ includes designing the structure of the

organization, and creating conditions and systems in which everyone and everything work

together to achieve the organization's goals and objectives.

Back 9

organizing

Front 10

10. A ___________________ is an encompassing explanation of why the organization exists and

where it's trying to head.

Back 10

vision

Front 11

11.When an individual uses ______________________ managers and employees work together to make decisions

Back 11

participative/democratic leadership

Front 12

12._________________is the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Back 12

stratigic planning

Front 13

13.The management function of _________________ includes hiring, motivating, and retaining

the best people available to accomplish the company's objectives.

Back 13

staffing

Front 14

14. Skills that involve the ability to perform tasks in a specific discipline or department are

considered_____________________.

Back 14

technical skills

Front 15

15.The leadership style known as_________________ involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

Back 15

free-rein leadership

Front 16

16.The management function of ________________________ involves anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Back 16

planning

Front 17

17. The highest level of management, consisting of the president and other key company

executives who develop strategic plans is called _________________________.

Back 17

top management

Front 18

18. When a manager does _______________________ he or she is in the process of preparing

alternative courses of action that may be used if the primary plans don't achieve the objectives

of the organization.

Back 18

contingency planning

Front 19

19. A (n) _____________________ is a visual device that shows relationships among people and

divides the organization's work: it shows who is accountable for the completion of specific

work and who reports to whom.

Back 19

organization chart

Front 20

20._____________is the process used to accomplish organizational goals through planning organizing, leading, and controlling people and other organizational resources.

Back 20

management

Front 21

21. ___________________involve the ability to picture the organization as a whole and the

relationship among its various parts.

Back 21

conceptual skills

Front 22

22. The management function of ________________ involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not.

Back 22

Controlling

Front 23

23. Creating a vision for the organization, and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives is called _______________.

Back 23

leading

Front 24

24. The level of management known as _______________________ includes managers who are directly responsible for supervising workers and evaluating their daily performance.

Back 24

Supervisory Management

Front 25

25. Broad, long-term statements known as _______________________ are accomplishments an organization wishes to attain.

Back 25

goals

Front 26

26. ___________________means giving workers the education they need to make decisions.

Back 26

Enabling

Front 27

27. When a manager is doing ____________________ he or she is setting work standards and schedules necessary to implement the company's tactical objectives.

Back 27

operarational planning

Front 28

28. Dealers, who buy to sell to others, and ultimate customers, or end users, who buy

products for their own personal use are called _______________________

Back 28

external customer

Front 29

29. The ________________________________ is an outline of the fundamental purposes of the organization.

Back 29

mission statement

Front 30

30. Skills that involve communication and motivation, called _____________________ , enable managers to work through and with people.

Back 30

human relation skills

Front 31

31. In a _______________ , all the pluses for a solution are listed in one column, all the minuses in another and the interesting implications in a third column.

Back 31

PMI

Front 32

32. When individuals are involved in ____________________ , they are coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas.

Back 32

brain storming

Front 33

33.________________________ is the process of solving the everyday problems that occur: it is less formal than the decision-making process and usually calls for quicker action.

Back 33

problem solving