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10 Cards in this Set
- Front
- Back
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reappraisal |
is actively changing how you think about situations so their emotional impact is changed (Eliciting situations so that their emotional impact is changed) |
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4 emotional challenges that occur in daily life |
1. online communication 2. anger 3. passion 4. grief |
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3 online communication challenges |
1. lack feedback 2. are less likely to perspective-take 3. are less likely to feel empathic concern |
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emotional challenges online |
online communication and empathy deficits: - asynchronous - invisibility
avoid empathy deficits: - invest in perspective-taking and empathic concern - communicate empathy directly to online partners - expect and be tolerant of aggressive messages |
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anger and chronic hostility |
anger: is driven largely by the perception that an interruption was improper or unfair chronic hostility: is a near-constant state of arousal and negativity, resulting from suppression - Many feel that venting “gets anger out” and leads to catharsis - However, venting actually boosts anger - The Jefferson Strategy is more effective |
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anger management theories: catharsis |
a satisfying resolution of emotions through openly expressing them |
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anger management theories: the jefferson strategy |
counting slowly to ten before you speak or act when angry |
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passion |
is a combination of surprise and joy coupled with a number of other positive feelings * blended emotion* fades over time * work to keep * warm afterglow |
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greif |
is the intense sadness that follows a substantial loss * to manage your grief, you must use emotion-sharing* to help others manage their grief, engage in supportive communication |
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to improve your supportive communication... |
* make sure the person is ready to talk
* find the right place and time * ask good questions * legitimize, don’t minimize * listen actively * offer advice cautiously * show concern and give praise |
