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17 Cards in this Set
- Front
- Back
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Acceptance |
Bridge to listening. Receiving what is without judgment, includes suspension of evaluation. Effective listening cannot occur without initial acceptance/openness toward other person. |
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Active Listening |
Process of restating in your own words what the speaker has said to clarify or confirm accuracy of the message. Paraphrasing. (page 81) |
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Listening for understanding and its characteristics. |
Without interruption, evaluation, or advice (unless asked). Ask questions for further exploration/discovery/explanation (speaker-focused). Primary goal is to discover how person thinks/feels. |
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Listening for feelings |
Being sensitive to the feelings of what the other is try to communicate. Encourages deeper connection. (Page 83-84) The way something is said changes meaning. |
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Listening for content |
Listening for accuracy of what other is sharing. For clarifying facts of content. (Page 82) |
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Altruism |
Give to others without expecting anything in return. Do not keep score. |
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What are the five Love Languages? |
Words of affirmation (recognized, complimented), quality time, gifts (not necessarily money), acts of service (at a cost like time/don't like), physical touch.
Can change over time, contextual between people, don't give/receive same way. Need all 5 but always a top 2. |
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What are the five steps of the listening process? |
1. Receiving (hear everything). 2. Attending (filtering). 3. Interpreting (assigning meaning). 4. Evaluating (judging/analyzing). 5. Responding (stating opinions/feelings). And remember!!! |
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What is good/effective listening and its characteristics? |
Listen without an agenda, evaluation, or some other goal/motive that prevents from being totally open/receptive to thoughts/feelings of others. |
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What are the 4 steps of active listening? |
1) Speaker makes statement. 2) Listener paraphrases statement. 3) Speaker rejects/accepts paraphrase. 4) If rejected, speaker clarifies original statement. If accepted, listener expresses thoughts/feelings. |
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What are reasons to choose active listening? |
Improves understanding. Involves the listener. Relieves listener from being a judge, teacher, or rescuer. Speaker has a safe environment to disclose. Develops trust between speaker and listener! |
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What are poor listening styles and things to avoid doing during active listening? |
(Pg. 87-88) Refusing to listen, pretending to listen, listening selectively, listening to evaluate, listening to rescue. |
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What are 4 ways to communicate acceptance? |
Don't interrupt! Non-evaluative listening. Words of acceptance. Invitations to share (e.g., asking questions). |
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What are the ways we can enlarge others? |
Acknowledging others, remembering names, respecting others, looking for the best in others, saying the best to others, complimenting others, reframing negatives, and supporting others. (Pg. 113-125) |
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What are ways to acknowledge, respect, compliment, and support others? |
Acknowledge: acknowledge presence, relationship, accomplishments, contribution. Respect: as equals, boundaries, opinions/feelings. Compliment: appearance, achievement, character, effort, invisible. Support: verbally and physically (actions). (Pg. 113-125) |
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What is the 80/20 rule? |
(Pg. 119) Appreciate the 80% of good in others, and don't let the 20% taint that which is good. |
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What are ways to reframe negatives? |
Do not make other person feel like their experiences/feelings are invalid--try to make them see from a different perspective instead. E.g., "This could also mean..." "This presence a chance for you to..." |
