Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

46 Cards in this Set

  • Front
  • Back
Ideal numbers for group communication.
5 or 7
5 factors for group communication.
1) 3 or more people
2) Interaction: use of verbals or nonverbals
3) Common goal
4) Interdependence: what one does affects others
5) Working
Define group communication.
Interaction of 3 or more people working toward a common goal.
Define Synergistic Systems.
We can do more/better working as a group than working individually.
3 small group advantages.
1) Group Performance: outperform individuals, especially when it involves multiple skills or judgments.
2) Member Satisfaction: social benefits can be as important as the task (more people have a change to communicate, the more satisfied they are).
3) Learning: students learn more when SOME of studying is done in groups.
4 small group disadvantages.
1) Time, Energy, & Resources: spend more of those in group communication that individually.
2) Conflict: some people who disagree in a group are seen as aggressive/disruptive--others don't want to cause conflict so they don't voice their opinions/ideas.
3) People Problems: lazy, stubborn, incompetent.
4) Groupthink: relationships within groups become more important than the task.
7 types of groups.
1) Primary Group
2) Social Group
3) Self-help Group
4) Learning Group
5) Service Group
6) Work Group
7) Public Group
Primary group.
family members and very close friends.
Social group.
friends you hang out with (frats and clubs are examples)
Self-help group.
offer support and encouragement (counseling)
Learning group.
come together to acquire a skill, to learn (Sunday School)
Service group.
people who come together to help someone out (missions trip)
Work group.
when members are responsible for specific tasks or duties
Committee: Ad Hoc, Standing, Task Force
given specific assignment by larger group
Ad Hoc (Committee)
meets for specific purpose, not permanent
Standing (committee)
remain active to finish ongoing tasks
Task Force (committee)
people who come together, get information, and make a recommendation--they don't ususally have power
more permanent than committee, meets to work--committees take time off to meet--teams meet to work--it's their job
Public Group (4)
engage in a discussion for the benefit of the public
1) Panel discussion
2) Symposium
3) Forum
4) Governance
Panel Discussion
Oprah, several people interacting and talking about a certain issue
4 or 5 people on stage, each talking about similar subjects (physical abuse, mental abuse)
follows a symposium, question and answer with the audience
public policy decisions are made in public settings (school board, Congress)
Maslow's Hierarchy of Needs (5)
1) Physiological needs
2) Safety
3) Belongingness
4) Esteem
5) Self-actualization
Physiological Needs
Why people concentrate in cities (hunting)
Safety Needs
(police, fire dept.) why people join groups to protect one another
Belonging Needs
Why people join groups to be connected, desires, etc.
Esteem Needs
(leadership, member in exclusive club) people join groups because they make us feel good
Fulfill one's own potential
Work group implications (2)
1) If members are preoccupied with job security, it will be hard for them to concentrate on group goals.
2) If members don't feel like they belong, they may not be very cooperative.
Define group norms.
Informal set of expectations held by group members concerning behaviors or opinions--not written down, generally agreed upon, assumed to be understood and followed, no consequences for being broken
4 types of norms
1) Interaction norms
2) Procedural norms
3) Status norms
4) Achievement norms
Interaction norms
how members communicate with one another (classroom, church, how we address each other)
Procedural norms
how the group operates or makes decisions (reading questions at beginning of class and taking notes)
Status norms
identifies level of influence within the group
Achievement norms
group standards for quality and quantity
Define leadership in groups.
ability to make strategic decisions and use communication to mobilize toward achieving a goal
Leadership vs. Leader
Leadership involves actions someone taks and leader is the title
Define power.
ability/authority to influence a group
5 types of power
1) Reward power: power to reward someone
2) Coersive power: ability to punish someone
3) Legitimate power: enstowed by institution
4) Expert power: your knowledge exceeds theirs
5) Referent power: because I like you, you have power over me
What leaders do (4)
1) talk early, talk often
2) know more and share--articulate-can accurately convey information
3) offer opinion and welcome disagreement
4) volunteer for meaningful roles
3 leadership styles
1) Authoritarian: single person calls the shots--advantages-quick decisions, more experienced member--disadvantages-less innovation, tenseness
2) Democratic: for the good of all but leader still GUIDES
3) Laissez-faire: hands-off as leader
Define groupthink.
a mode of thinking when group loyalty becomes more important then decisions the group makes (when solidarity is high, when relationships become top priority)
8 symptoms of groupthink
1) Illusion of invulnerability (we can do no wrong)
2) Belief in the inherent morality of the group
3) Collective rationalism (rationalize why decisions will work)
4) Out group stereotypes (we are better)
5) Self-sensorship
6) Illusion of unanimity (we all think the same)
7) Direct pressure on desenders (pressured to reconsider position)
8) Self-appointed mind guards (protect leader from an opposing plan)
Groupthink is most likely when ... (4)
1) Group is insulated from outside influence.
2) Non-impartial leadership (dictatorship)
3) No set procedures to examine alternatives
4) Homogenity of group members (same
Remedies for groupthink (4)
1) Assign a devil's advocate (someone to counter main view and come up with what if's)
2) Participants take responsibility for the entire plan
3) Leaders should periodically leave the room so members can discuss without the boss
4) If a larger group, have members break into small groups and discuss the same thing