Interpersonal Communication Exam 3

Front 1

Ideal numbers for group communication.

Back 1

5 or 7

Front 2

5 factors for group communication.

Back 2

1) 3 or more people
2) Interaction: use of verbals or nonverbals
3) Common goal
4) Interdependence: what one does affects others
5) Working

Front 3

Define group communication.

Back 3

Interaction of 3 or more people working toward a common goal.

Front 4

Define Synergistic Systems.

Back 4

We can do more/better working as a group than working individually.

Front 5

3 small group advantages.

Back 5

1) Group Performance: outperform individuals, especially when it involves multiple skills or judgments.
2) Member Satisfaction: social benefits can be as important as the task (more people have a change to communicate, the more satisfied they are).
3) Learning: students learn more when SOME of studying is done in groups.

Front 6

4 small group disadvantages.

Back 6

1) Time, Energy, & Resources: spend more of those in group communication that individually.
2) Conflict: some people who disagree in a group are seen as aggressive/disruptive--others don't want to cause conflict so they don't voice their opinions/ideas.
3) People Problems: lazy, stubborn, incompetent.
4) Groupthink: relationships within groups become more important than the task.

Front 7

7 types of groups.

Back 7

1) Primary Group
2) Social Group
3) Self-help Group
4) Learning Group
5) Service Group
6) Work Group
7) Public Group

Front 8

Primary group.

Back 8

family members and very close friends.

Front 9

Social group.

Back 9

friends you hang out with (frats and clubs are examples)

Front 10

Self-help group.

Back 10

offer support and encouragement (counseling)

Front 11

Learning group.

Back 11

come together to acquire a skill, to learn (Sunday School)

Front 12

Service group.

Back 12

people who come together to help someone out (missions trip)

Front 13

Work group.

Back 13

when members are responsible for specific tasks or duties
Committee: Ad Hoc, Standing, Task Force
Teams

Front 14

Committee

Back 14

given specific assignment by larger group

Front 15

Ad Hoc (Committee)

Back 15

meets for specific purpose, not permanent

Front 16

Standing (committee)

Back 16

remain active to finish ongoing tasks

Front 17

Task Force (committee)

Back 17

people who come together, get information, and make a recommendation--they don't ususally have power

Front 18

Teams

Back 18

more permanent than committee, meets to work--committees take time off to meet--teams meet to work--it's their job

Front 19

Public Group (4)

Back 19

engage in a discussion for the benefit of the public
1) Panel discussion
2) Symposium
3) Forum
4) Governance

Front 20

Panel Discussion

Back 20

Oprah, several people interacting and talking about a certain issue

Front 21

Symposium

Back 21

4 or 5 people on stage, each talking about similar subjects (physical abuse, mental abuse)

Front 22

Forum

Back 22

follows a symposium, question and answer with the audience

Front 23

Governance

Back 23

public policy decisions are made in public settings (school board, Congress)

Front 24

Maslow's Hierarchy of Needs (5)

Back 24

1) Physiological needs
2) Safety
3) Belongingness
4) Esteem
5) Self-actualization

Front 25

Physiological Needs

Back 25

Why people concentrate in cities (hunting)

Front 26

Safety Needs

Back 26

(police, fire dept.) why people join groups to protect one another

Front 27

Belonging Needs

Back 27

Why people join groups to be connected, desires, etc.

Front 28

Esteem Needs

Back 28

(leadership, member in exclusive club) people join groups because they make us feel good

Front 29

Self-actualization

Back 29

Fulfill one's own potential

Front 30

Work group implications (2)

Back 30

1) If members are preoccupied with job security, it will be hard for them to concentrate on group goals.
2) If members don't feel like they belong, they may not be very cooperative.

Front 31

Define group norms.

Back 31

Informal set of expectations held by group members concerning behaviors or opinions--not written down, generally agreed upon, assumed to be understood and followed, no consequences for being broken

Front 32

4 types of norms

Back 32

1) Interaction norms
2) Procedural norms
3) Status norms
4) Achievement norms

Front 33

Interaction norms

Back 33

how members communicate with one another (classroom, church, how we address each other)

Front 34

Procedural norms

Back 34

how the group operates or makes decisions (reading questions at beginning of class and taking notes)

Front 35

Status norms

Back 35

identifies level of influence within the group

Front 36

Achievement norms

Back 36

group standards for quality and quantity

Front 37

Define leadership in groups.

Back 37

ability to make strategic decisions and use communication to mobilize toward achieving a goal

Front 38

Leadership vs. Leader

Back 38

Leadership involves actions someone taks and leader is the title

Front 39

Define power.

Back 39

ability/authority to influence a group

Front 40

5 types of power

Back 40

1) Reward power: power to reward someone
2) Coersive power: ability to punish someone
3) Legitimate power: enstowed by institution
4) Expert power: your knowledge exceeds theirs
5) Referent power: because I like you, you have power over me

Front 41

What leaders do (4)

Back 41

1) talk early, talk often
2) know more and share--articulate-can accurately convey information
3) offer opinion and welcome disagreement
4) volunteer for meaningful roles

Front 42

3 leadership styles

Back 42

1) Authoritarian: single person calls the shots--advantages-quick decisions, more experienced member--disadvantages-less innovation, tenseness
2) Democratic: for the good of all but leader still GUIDES
3) Laissez-faire: hands-off as leader

Front 43

Define groupthink.

Back 43

a mode of thinking when group loyalty becomes more important then decisions the group makes (when solidarity is high, when relationships become top priority)

Front 44

8 symptoms of groupthink

Back 44

1) Illusion of invulnerability (we can do no wrong)
2) Belief in the inherent morality of the group
3) Collective rationalism (rationalize why decisions will work)
4) Out group stereotypes (we are better)
5) Self-sensorship
6) Illusion of unanimity (we all think the same)
7) Direct pressure on desenders (pressured to reconsider position)
8) Self-appointed mind guards (protect leader from an opposing plan)

Front 45

Groupthink is most likely when ... (4)

Back 45

1) Group is insulated from outside influence.
2) Non-impartial leadership (dictatorship)
3) No set procedures to examine alternatives
4) Homogenity of group members (same

Front 46

Remedies for groupthink (4)

Back 46

1) Assign a devil's advocate (someone to counter main view and come up with what if's)
2) Participants take responsibility for the entire plan
3) Leaders should periodically leave the room so members can discuss without the boss
4) If a larger group, have members break into small groups and discuss the same thing