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7 Cards in this Set
- Front
- Back
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external labor market
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individuals who are actively seeking employment
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trends in workforce demographics
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--SIZE OF THE WORKFORCE IS GROWING, BUT MORE SLOWLY
--POOL OF ENTRY WORKERS IS RELATIVELY SMALL --AVERAGE AGE IN THE WORKFORCE IS RISING --FUTURE LABOR FORCE PARTICIPATION RATE TRENDS ARE UNCERTAIN --PROPORTION OF ETHNIC MINORITIES IS INCREASING --NUMBER AND PROPORTION OF FIRST GENERATION IMMIGRANTS IS RELATIVELY HIGH |
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Demographic Summary
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SLOW LABOR FORCE GROWTH
LOW BIRTHRATES STABLE IMMIGRATION INCREASING DIVERSITY AGING LABOR FORCE PARTICIPATION STABLE (?) QUALITY IMBALANCE FAMILY ISSUES |
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Working trends
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--Shift from service to information economy
--shifting from specific skills to more general cognitive skills and interpersonal skills |
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implications of demographics
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Legal compliance
EE Expectations Staffing How the work gets done |
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Strategy
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its plan for meeting board goals such as proftability, quality, and market share
--emphasis on quality and decisions about growth and efficiency |
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Total quality management (TQM)
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companywide effort to continually improve the ways people, machines, and systems accomplish work
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