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44 Cards in this Set
- Front
- Back
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Specialized industry in the world |
Hospitality |
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Resta empire |
Mr. Joseph hovin and mr. Frank hardart |
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Fast food |
George o foster |
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Earliest flight |
Williard marriot |
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Railways station |
Harvey house |
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Jollibee |
Tony tan cakttong |
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Gerry's grill |
Gerry apolinario |
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Dencios logo |
Dennis nakpil and dennis mariano |
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Is a dynamic industry |
Food and beverage service |
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Concerned with provision of food and beverage |
Primary catering facilities |
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Allied or support system |
Secondary catering facilities |
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Provide accomodation |
Hotels |
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Serving only food and beverage |
Restaurants |
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Quick service |
Fast food restaurants |
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Called birtous |
Casual dining |
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Geared good music |
Bars and pubs |
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Highly skilled |
Fine dining restaurants |
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Also off premise |
Outdoor catering |
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Restricted clientel or club members |
Club catering |
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Passenger before during and after a journey |
Transport catering |
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To fulfill a social need |
Welfare catering |
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Airline on flights |
Airline catering |
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Railways on train |
Railway catering |
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Cater to passenger |
Ship catering |
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In buses and private vihicle |
Surface catering |
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Responsible for sucess of food and beverage |
Food and beverage manager |
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Responsible in overall responce |
Restaurant manager |
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Responsible in all the service staff |
Head waiter/ supervisor |
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Responsible for the service station |
Station/ captain waiter |
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Perform duties such as plate |
Waiter |
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Assistant of waiter |
Commis/ trainee |
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Responsible for service alcohol drink |
Wine waiter |
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Welcome and greet |
Receptionist |
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Prepare beverages |
Bartender |
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Service coffee |
Barista |
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Are sales representative |
Server |
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Responsible for ensuring that guests receive proper service |
Captain |
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Judge the restaurant bar or hotel |
Customer |
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5 personal supplies |
Corkscrew Rectractable ball point pens Table crumber Note pad Dupe pad |
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5 Busser responsible for the following |
The setup of the station Water tea and coffee service Bread and butter service Clearing of soiled dishes Resetting of table |
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4 following points in serving a guests |
Dress Grooming Personal hygiene Etiquette |
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Unpleasant habits |
Yawning Grouping Mannerism like nail bitting, cross arm and lil biting Sign language with unwanted facial expression Shouting giggling and horse playing Daydreaming Putting hands on pockets Leaning on walls table and chairs Staring look Chewing gum Demand for tip Counting of tip in view of customer Bluffing customer Reading news paper/ magazine Use of rude or insulting language |
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Father of modern resta |
Monsieur boulanger |
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5 types of secondary catering |
Club catering transport catering Welfare catering Industrial catering Leisure catering |
