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38 Cards in this Set

  • Front
  • Back
Development
The acquisition of knowledge, skills, and behaviors that improve and employee's ability to meet changes in job requirements and in client and customer demands.
Psychological Contract
is the expectations that employers and employees have about each other.
Traditional Career Pattern
consists of a series of steps arranged in a linear hierarchy, with higher steps related to increased authority, responsibility, and compensation.
Expert career pattern
involves a lifelong commitment to a field or specialization (such as law, medicine, management)
Today's Careers are boundaryless and often change
careers may involve identifying more with a job or profession than with the present employer. Career plans or goals are influenced by personal or family demands or values.
Formal Education Programs
Employee development programs, including short courses offered by consultants or universities, executive MBA programs and university programs.
Tuition Reimbursement
the practice of reimbursing employees' costs for college and university courses and degree programs.
Assessment
Collecting information and providing feedback to employees about their behavior, communication, style, or skills.
Myers-Briggs Type Indicator Personality Inventory
A personality assessment tool used for team building and leadership development that identifies employees' preferences for energy, information gathering, decision making, and lifestyle.

Donovan you are INTJ
have original minds and great drive for implementing their ideas and achieving their goals. Quickly see patterns in external events and develop long-range explanatory perspectives. When committed, organize a job and carry it through. Skeptical and independent, have high standards of competence and performance - for themselves and others.
Skills related to managerial success
resourcefulness
doing whatever it takes
Being a quick study
Building and mending relationships
Leading subordinates
Compassion and sensitivity
Straightforward
Composure
Confronting problems
Decisive
Self-awareness
Hiring talented staff
Job experience:
relationships, problems, demands, tasks, or other features that employees face in their job.
Employee development
Deliberate effort to bring employees along.
Peter Principle:
You will be promoted to your level of incompetence. (you get promoted to the point where you can't do the job)
Job Enlargement:
Adding challenges or new responsibilities to an employee's current job.
Job Rotation
THe process of systematically moving a single individual from one job to another over the course of time. Job assignments may be various.
Sabbatical
A leave of absence from the company to renew or develop skills.
Mentor
An experienced, productive senior employee who helps develop a less experienced employee. (in a new position - find a mentor)
Purpose of Mentoring Programs
Mentor programs socialize new employees, increase the likelihood or skill transfer from training to the work setting, and provide opportunities for women and minoritites to gain the exposure and skills needed to evolve into managerial positions.
Happy employees =
Better company
Involuntary turnover
Turnover initiated by the organization (often among people who would prefer to stay)
Voluntary turnover
Turnover initiated by employees (often whom the company would like to stay)
Employment-at-will Doctrine
The doctrine that, in the absence of a specific contract, either an employer or employee could sever the employment relationship at any time.
Wrongful dismissal =
Lots of money.
and possible work retaliation.
Outcome fairness
the judgement that people make with respect to the outcomes received relative to the outcomes received by other people with whom they identify (referent others)
Procedural Justice
focuses specifically on the methods used to determine the outcomes received.
Interactional Justice
referes to the interpersonal nature of how the outcomes were implemented.
How involved should you be in an employee's personal life?
No involvement until it starts to affect work; then it becomes a problem.

Could be:
divorce
health
drugs
alcohol
Progression of Withdrawl
Theory that dissatisfied individuals enact a set of behaviors in succession to avoid their work situation.
Turnover
Turnover is set up by a general level of persistent dissatisfaction that then is triggered abruptly by some single disruptive event at work that pushes the employee away. (people don't quit companies, they quit manager's/boss's!)
Pay structure
The relative pay of different jobs (job structure) and how much they are paid (pay level)
Pay level
the average pay, including wages, salaries, and bonuses, of jobs in an organization.
Equity theory
Comparing yourself and what you put in and get out compared to co-workers or other people in industry.

Outcomes (pay, benefits, working conditions) / Inputs (effort, ability, experience) <,>, or = other persons equation?

Much of this is perceived.
Advantage of paying above the market average
ability to attract and retain the top talent available, which can translate into a highly effective and productive workforce. The disadvantage however is added cost.
Efficiency Wage Theory
A theory stating that wages influence worker productivity.
Benchmarking
A procedure in which an organization compares its own practices against those of the competition.
Rate Ranges
Different employees in the same job may have different pay rates.
Skill-based pay
Pay based on the skills employees acquire and are capable of using.

Training
Education
Experience
Comparable Worth (pay equity)
is a public policy that advocates remedies for any undervaluation of women's jobs.