Gator Domino's Entry Quiz

Front 1

How long does a new team member train on the ovens?

Back 1

Five hours.

Front 2

How many orders does a new team member need to take before riding with drivers?

Back 2

25 practice calls, then 75 real calls.

Front 3

How many drivers does a new team member ride with and for how long?

Back 3

4 different drivers for 2 hours each; no more than 2 drivers a day.

Front 4

What is Domino's Pizza's Vision statement?

Back 4

Exceptional franchises and team members on a mission to be the best pizza delivery company in the world.

Front 5

How long can a customer be on hold?

Back 5

No more than 10 seconds.

Front 6

What do you know about putting a customer on hold?

Back 6

Avoid putting a customer on hold. If you must, ask their permission first and apologize when you take them off hold. No customer should ever be on hold for more than 10 seconds.

Front 7

What do you do when you are done taking an order?

Back 7

Use the "Finish" key to get the order in easy to read form. Repeat their order back to every customer before you end the phone call.

Front 8

How do you start a conversation with a customer?

Back 8

Hi! Welcome to Domino's! How can I help you?

Front 9

What are the Five Guiding Principles?

Back 9

At the moment of choice: We put people first, we demand integrity, we strive to make every customer a loyal customer, we deliver with smart hustle and positive energy, and we win by improving results every day.

Front 10

What is our Made Fresh, Arrives Fresh Guarantee?

Back 10

If the customer is not happy with the product or service, for any reason, we will replace their product or issue a refund.

Front 11

How do you get additional Domino's clothing?

Back 11

Order directly from the Equipment and Supply company.

Front 12

Who needs to keep the bathroom clean?

Back 12

This is everyone's responsibility.

Front 13

How much money does a driver carry?

Back 13

No more than $20; a single bank, which is 2 fives, 9 ones, and 1 dollar in coins.

Front 14

When do you arrive at work?

Back 14

Always five minutes before your scheduled shift begins.
If it is raining come in thirty minutes early.

Front 15

How do you know a gift certificate is acceptable?

Back 15

The gift certificate is only acceptable if it is signed by Freddie, have the Wehbe Jammin' Seal, or are given by the Domino's CEO.

Front 16

What checks are accepted?

Back 16

Only business checks are accepted and only for large orders which are delivered to the business location. Personal checks are not accepted.

Front 17

What do you do for a credit card order?

Back 17

Verify it with a valid picture ID.
Have the credit card receipt signed.
Verify the signiture with the ID and the card.
Retain the credit card receipt.

Front 18

Who gets an immediate call back after an order is placed?

Back 18

Orders intending to pay with a $50 bill.
Every new customer.
Suspicious orders.

Large Orders.

If the customer changed their phone number when they called.

Front 19

What do you do for a hotel order?

Back 19

Get the room number and the registered last name of the customer.
Give the front desk clerk a security call back.

Front 20

What kind of jacket can you wear?

Back 20

Only a Domino's jacket

Front 21

When must a schedule request be submitted?

Back 21

All schedule requests are due by midnight on Tuesday.

Front 22

What happens when you do not submit a schedule request on time?

Back 22

You are scheduled on an as needed basis.

Front 23

Who do you call for schedule?

Back 23

No one. You can not call for your schedule. Come in to the store and write it down for your use.

Front 24

Where are cell phones allowed?

Back 24

Only on the road and for business use only.

Front 25

What roads run North and South?

Back 25

STDs -- Streets, Terraces, and Drives

Front 26

What roads run East and West?

Back 26

APRIL -- Avenues, Places, Roads, and Lanes

Front 27

What are you expected to have in your vehicle at all times?

Back 27

You are expected to have a map and a flashlight in your vehicle at all times.

Front 28

What do you do when you arrive in the store?

Back 28

1. Clock in.
2. Put a sign on your car.
3. Get a bank from a manager.

Front 29

What do you do if you cannot work at a time you are scheduled to work?

Back 29

Find someone else to work your shift. Get the shift change approved by the manager.

Front 30

What do you do during FAST DISPATCH SCREEN?

Back 30

Every time you return from a delivery yell, "Driver In" and check the computer, then dispatch your next delivery. Runs must be dispatched within one minute of the time they leave the store.
If no runs are up refer to the driving team priority list.

Front 31

Who gets a magnet?

Back 31

Make sure you include a magnet with all orders for new customers.

Front 32

What do you do as a driver if you forget something?

Back 32

Call the store immediately, and the item will usually be sent out with another driver. You must pay that driver $2.00 for the trip.
If you forget soda, stop by a store and buy it.

Front 33

What do you do when you are done with your shift as a driver?

Back 33

Move your car so that it is not in one of the prime parking spots. Bring in your sign and wipe it down before asking for your projecct. Ask the manager for your project.

Front 34

What do you do during check out?

Back 34

Organize checks, receipts, invoices, and money.

Front 35

What is first priority above all else in the store?

Back 35

Answering the phone after the first ring.

Front 36

What five things must a driver do to have a perfect inspection?

Back 36

1. Have less than $20 (this includes personal money and credit cards)
2. Have their keys on them.
3. Have their car turned off.
4. Know that all new customers get a security call back.
5. Wear their seatbelt.

Front 37

At what time are you guaranteed to leave work?

Back 37

There is no gauranteed time for leaving work. If it is very busy you may have to stay later.

Front 38

What do you do at a suspicious looking house?

Back 38

Call the customer with your cell phone and verify the order.

Front 39

How do you hustle to save time?

Back 39

Hustle on your feet -- not on the street

Front 40

What do you do with a hot bag when you aren't using it?

Back 40

Always replace a hot bag in the magnetic charger and make sure that it is seated properly.

Front 41

What toppings does Domino's offer?

Back 41

Pepperoni, Ham, Beef, Italian Sausage, Bacon Grilled Chicken, Fresh Mushrooms, Onions, Hot Banana Peppers, Tomatoes, Black Olives, Pineapple, Extra Cheese, Chedder Cheese, Jalepeño Peppers, and Garlic

Front 42

What are the five types of customers?

Back 42

Students, Carry Outs, Hotels, Residentials, and Businesses.

Front 43

How many CD-ROM classes are required in the office training room before you start in-store training?

Back 43

4; delivery drivers watch 5.

Front 44

What is the first part of in-store training?

Back 44

Store tour.

Front 45

How long will you put up labels?

Back 45

3 hours; I will also get things from the walk-in, greet customers, sweep, do prep, and fold and top boxes.

Front 46

What do you do at the end of every training day?

Back 46

Write down 10 things I learned that day, and discuss them with my manager before I leave.

Front 47

What is the procedure for carryout customers?

Back 47

Greet all carryout customers within 3 seconds from when they walked in the door. Smile and make eye contact. "Hi, welcome to Domino's. How can I help you?" Get their name. If necessary, ask for their phone number or what they ordered.

Front 48

What is the procedure at the door?

Back 48

Always greet customers with a smile, "How are you doing today/tonight?" Eye contact. Provide exact change and thank them for ordering from Domino's.

Front 49

Gainesville is numbered using a grid system. Where is the origin located?

Back 49

At the intersection of Main St. (east and west) and University Ave. (north and south)

Front 50

Where do even-numbered houses lie?

Back 50

On the north and west sides of the road.

Front 51

Where do the odd-numbered houses lie?

Back 51

On the south and east sides of the road.

Front 52

What must you have arriving at work as a driver?

Back 52

A full tank of gas, and a clean car inside and out.

Front 53

What is procedure when returning from a delivery?

Back 53

Yell "driver in!" along with the estimated time it took for the delivery, wash and sanitize hands, then check back into the computer. If there are no run ups, refer to the driving team priority list.

Front 54

What is procedure when leaving for a delivery?

Back 54

You must dispatch the other as soon as it is ready, and not remain in the store more than a minute after you dispatch it. Yell "driver out!" along with the out-the-door time as you leave.

Front 55

What must be included in the order for all new customers?

Back 55

A magnet and a menu; they must also receive a security call from the store phone before leaving.

Front 56

What five things must be done in order to have a perfect inspection?

Back 56

1) Have less than $20, including money in wallet, change, and checks.

2) Have keys.

3) Not leave the car running.

4) Know that all new customers and suspicious orders get a security call back.

5) Wear seatbelt at all times.

Front 57

What must be done in order to receive a perfect Driver at the Door interaction?

Back 57

Smile, make eye contact, give exact change, and say "Thank you for choosing Domino's."

Front 58

What kind of pizzas get Garlic Oil seasoning?

Back 58

Feast pizzas, hand tossed pizzas, and pasta bowls.

Front 59

What kind of pizzas do not get Garlic Oil seasoning?

Back 59

School orders, American Legends pizzas, handmade pan pizzas, and Brooklyn style pizzas.

Front 60

What is the minimum amount for delivery?

Back 60

$5.99 before tax and delivery charge.

Front 61

Are $100 bills accepted?

Back 61

No.

Front 62

Is a 2 weeks written notice required for terminating your employment?

Back 62

Yes.

Front 63

When should the cartop sign be lit?

Back 63

Always.

Front 64

What is the "WOW the Concern" policy?

Back 64

Apologize (no excuses, take responsibility)

Give them what they want (fix the problem, remake the pizza, full refund)

Give them something extra (Offer a free bread side with their remake, or a cold drink)

Oops! Cards

Front 65

What are the specialty pizzas?

Back 65

Buffalo Chicken Pizza, Cali Chicken Bacon Ranch Pizza, Fiery Hawaiian Pizza, Honolulu Hawaiian Pizza, Memphis BBQ Chicken Pizza, Pacific Veggie Pizza, Philly Cheese Steak Pizza, Wisconsin 6 Cheese Pizza, America's Favorite Feast Pizza, Bacon Cheeseburger Feast Pizza, Deluxe Feast Pizza, Extravaganzza Feast Pizza, Meatzza Feast Pizza, and Ultimate Pepperoni Feast Pizza.

Front 66

What is on a Buffalo Chicken specialty pizza?

Back 66

Grilled chicken breast, hot sauce, fresh onions, provolone cheese, American cheese, and cheddar cheese on a cheddar crust.

Front 67

What is on a Cali Chicken Bacon Ranch specialty pizza?

Back 67

Grilled chicken breast, white sauce, smoked bacon, tomatoes, mozzarella cheese, and provolone cheese on a provolone crust.

Front 68

What is on a Fiery Hawaiian specialty pizza?

Back 68

Slice ham, smoked bacon, pineapple, roasted red peppers, hot sauce, jalapenos, mozzarella cheese, and provolone cheese on a Parmesan Asiago crust.

Front 69

What is on a Honolulu Hawaiian pizza?

Back 69

Sliced ham, smoked bacon, pineapple, roasted red peppers, mozzarella cheese, and provolone cheese on a Parmesan Asiago crust.

Front 70

What is on a Memphis BBQ Chicken specialty pizza?

Back 70

Grilled chicken breast, BBQ sauce, fresh onions, mozzarella cheese, provolone cheese, and cheddar cheese on a cheddar crust.

Front 71

What is on a Pacific Veggie specialty pizza?

Back 71

Roasted red peppers, fresh baby spinach, fresh onions, fresh mushrooms, tomatoes, black olives, mozzarella cheese, feta cheese, provolone cheese, and garlic herb seasoning on a Parmesan Asiago crust.

Front 72

What is on a Philly Cheese Steak specialty pizza?

Back 72

Steak, fresh onions, fresh green peppers, fresh mushrooms, provolone cheese, and American cheese on a provolone crust.

Front 73

What is on a Wisconsin 6 Cheese specialty pizza?

Back 73

Mozzarella cheese, feta cheese, provolone cheese, cheddar cheese, parmesan cheese, asiago cheese, sprinkled with oregano, on a Parmesan Asiago crust.

Front 74

What is on an America's Favorite Feast specialty pizza?

Back 74

Pepperoni, Italian sausage, fresh mushrooms, mozzarella cheese.

Front 75

What is on a Bacon Cheeseburger specialty pizza?

Back 75

Smoked bacon, beef, mozzarella cheese, and cheddar cheese.

Front 76

What is on a Deluxe Feast specialty pizza?

Back 76

Pepperoni, Italian sausage, fresh green peppers, fresh mushrooms, fresh onions, and mozzarella cheese.

Front 77

What is on an Extravaganzza Feast specialty pizza?

Back 77

Pepperoni, ham, Italian sausage, beef, fresh onions, fresh green peppers, fresh mushrooms, black olives, extra mozzarella cheese.

Front 78

What is on a Meatzza Feast specialty pizza?

Back 78

Pepperoni, ham, Italian sausage, beef, mozzarella cheese.

Front 79

What is on an Ultimate Pepperoni Feast specialty pizza?

Back 79

Two layers of pepperoni, mozzarella cheese, Parmesan cheese, Asiago cheese, Provolone cheese, sprinkled with oregano.

Front 80

What are the pastas?

Back 80

Italian sausage marinara, Pasta primavera, Chicken alfredo, Chicken Carbonara, as well as the "Build your own".

Front 81

What is in the Italian Sausage Marinara pasta?

Back 81

Tomato basil marinara sauce, Italian sausage, Italian seasonings, provolone cheese.

Front 82

What is in the Pasta Primavera?

Back 82

Baby spinach, diced tomatoes, fresh mushrooms, fresh onions, baked with an Alfredo sauce.

Front 83

What is in the Chicken Alfredo pasta?

Back 83

Grilled chicken breast, baked with Alfredo sauce.

Front 84

What is in the Chicken Carbonara?

Back 84

Grilled chicken breast, bacon, fresh onions, fresh mushrooms, baked with Alfredo sauce.

Front 85

What are the flavors of specialty chicken?

Back 85

Classic hot buffalo, spicy jalapeno pineapple, sweet BBQ bacon, and crispy bacon and tomato.

Front 86

What are the flavors for Wings?

Back 86

Plain, Hot, Mild, BBQ, or Sweet Mango Habanero

Front 87

What are the dipping sauces for Boneless Chicken?

Back 87

Sweet Mango Habanero, BBQ, Kicker Hot sauce, Jalapeno Nacho Cheese, Ranch, or Blue Cheese

Front 88

What are the sides?

Back 88

Stuffed Cheesy bread, Parmesan bread bites, and breadsticks.

Front 89

What are the flavors of Stuffed Cheesy bread?

Back 89

Spinach and Feta, Bacon and Jalapeno, and Cheese only.

Front 90

What are the desserts?

Back 90

Cinna Stix, and Chocolate Lava Crunch Cakes

Front 91

What are the oven baked sandwiches?

Back 91

Buffalo chicken with blue cheese, Italian sausage and peppers, Chicken bacon ranch, Mediterranean veggie, Chicken parm, Philly cheese steak, Italian, Sweet and spicy chicken habanero.

Front 92

What is on the Buffalo chicken with blue cheese sandwich?

Back 92

Grilled chicken breast, blue cheese, fresh onions, hot sauce, cheddar cheese, provolone cheese.

Front 93

What is on the Italian sausage and peppers sandwich?

Back 93

Sliced Italian sausage, roasted red peppers, fresh green peppers, banana peppers, fresh onions, provolone cheese, and tomato basil marinara sauce.

Front 94

What is on the Chicken bacon ranch sandwich?

Back 94

Grilled chicken breast, bacon, ranch, provolone cheese

Front 95

What is on the Mediterranean veggie sandwich?

Back 95

Roasted red peppers, banana peppers, diced tomatoes, baby spinach, fresh onions, feta cheese, provolone cheese, and American cheese.

Front 96

What is on the Chicken parm sandwich?

Back 96

Grilled chicken breast, tomato basil marinara, Parmesan-Asiago cheese, provolone cheese.

Front 97

What is on the Philly cheese steak sandwich?

Back 97

Steak, American cheese, provolone cheese, fresh onions, fresh green peppers, fresh mushrooms

Front 98

What is on the Italian sandwich?

Back 98

Pepperoni, salami, ham, banana peppers, fresh green peppers, fresh onions, and provolone cheese.

Front 99

What is on the Sweet and spicy chicken habanero sandwich?

Back 99

Grilled chicken breast, pineapple, jalapenos, sweet mango habanero sauce, provolone cheese, and cheddar cheese.